Please cancel my add ons
Please cancel my add ons. I can’t find any way of doing this online or on the Three app. Thanks
Account and services
Find support on extra Three services, like Three Insurance, Three Pay, My3, Three Business and more.
Conversations
Charged for automatic top up 3 times on the same day with no reason
Hi All, I have been charged 3 times along the same day (13th May) for an amount equal to 25 GBP each time, without using any add on or additional service. Then the account was zeroed again.I would like to apply for an investigation/refund request. Is...
Three does not improve your credit score.
Three has refused to report the fact I pay over £40/ month to any credit union so it’s a big fat waste of time. I am probably going to leave three after my contract ends for a company that will report that I pay my bills on time.i contacted customer ...
eSIM email not arriving and physical SIM deactivated
Requested an eSIM for new phone, 3 deactivated my physical SIM but cant send me the Esim, it just never turns up. So now I have no phone until they send me a new physical sim. Obviously they think i should still be paying for not having a phone due t...
Download ebill Feb 2023
How do I download a bill from February 2023
Complaunts call dropped after 30mins
Anyone had problems getting a response from " compliants team" ?My call was beeing escalated after 20++ minutes on line, then the operative patched it thru to immediate supervisor. Held for furtje +/- 10 mins then disconnected. Is this normal custome...
Account created but can't log on
I bought prepaid sim with 12gb data to travel to USA. Now I am here and want to use it. Downloaded the three app, created acc, email verified, but can't log on. What to do next ?
Puk code
I’m looking for my puk code for my SIM card on my Samsung a5 it’s asking for sim puk code. my email is ***@***.com
Order that I haven’t ordered
Hi never done this before! I’ve Just had an email and txt from three saying I had an order gone through for unlimited sim ? It’s also showing in my 3 app what does this mean ?? I haven’t placed an order or anything with 3 today ??
