Account and services

Find support on extra Three services, like Three Insurance, Three Pay, My3, Three Business and more.

cancel
Showing results for 
Search instead for 
Did you mean: 

Conversations

Stolen phone by dpd

My phone was supposed to be delivered on 7 of January but I wasn’t at home so i changed it to near dpd store, didn’t arrive next day, no sign of delivery on 9 then i rang three and dpd they said i will definitely get it on 10 of January never arrived...

Waaj by Regular
  • 4066 Views
  • 8 replies
  • 1 likes

Roaming charges

Hiin December last year I visited Pragueduring my visit I received texts from 3 saying I needed to purchase a data passport for each day I used roaming data at a cost of £5 per day if I didn’t I would be charged standard roaming charges at high price...

Colsav by Fledgling
  • 1929 Views
  • 2 replies
  • 0 likes

New SIM activation

Dear customer service,   I have a problem with my new SIM card I can’t activate it and when I applied for the monthly payment I would liked to keep my old number. I already put my cap code when I applied but I got a new SIM. Now I can’t use the new S...

eSIM Availability

Hello, any news on the esim rollout, would it be available to your PAYG customers? I think you did complete a trial last summer but it all went quiet.

helios78 by Fledgling
  • 4540 Views
  • 12 replies
  • 0 likes

Need to top up my mum's PAYG but not sure how...

Hi...my mum has a PAYG SIM which I got for her in early December. She's currently in the USA but she did use the SIM in the UK before she went. I want to top up for her, as her month's credit is pretty much up. I searched for how to do this and the T...

Can’t excess my account

I’ve been cut off I think but when I try to get on my account it sends a code but I cannot get texts or emails and I’m trying to get on it to pay. I’ve just registered on this app but it won’t accept my password HELP

Hi

Hii am being restricted from viewing some internet content

Ikenna by Fledgling
  • 1864 Views
  • 7 replies
  • 0 likes

Upgrade sham

I have been a Three customer for 20 years and my contract ended in August 2022.I have kept the account going without renew. So why now when I'm thinking of an upgrade does Three want to give me a terrible deal on an S22  compared to just going to a c...

Andy1uk by Fledgling
  • 1308 Views
  • 1 replies
  • 1 likes

Proof of usage & Proof of blacklisting

My phone was stolen in the early hours of 25th December, and in order to make a claim for my insurance, the insurance provider asks me to provide proof of usage documents and proof of blacklisting. I contacted There on live chat and asked for this, a...

lbooth1 by Fledgling
  • 1044 Views
  • 1 replies
  • 1 likes

Invoice for samsung macbook

Has anyone had any bother getting in invoice number required to claim the samsung macbook. I've been in contact with customer service chat 5 times and each time I was told they would get it sorted and an email would be sent to him. They said it was s...

How to use the community

The articles below contain helpful info about the community, ranks and badges, and who you'll meet on the community.

About Three Community
Ranks and badges
Meet the community
House rules

Let's talk

Check out what our moderators are talking about and join the conversation. 

Top solution authors