Accounts and services - Get support for Three services

Stolen phone by dpd

My phone was supposed to be delivered on 7 of January but I wasn’t at home so i changed it to near dpd store, didn’t arrive next day, no sign of delivery on 9 then i rang three and dpd they said i will definitely get it on 10 of January never arrived...

Roaming charges

Hiin December last year I visited Pragueduring my visit I received texts from 3 saying I needed to purchase a data passport for each day I used roaming data at a cost of £5 per day if I didn’t I would be charged standard roaming charges at high price...

New SIM activation

Dear customer service, I have a problem with my new SIM card I can’t activate it and when I applied for the monthly payment I would liked to keep my old number. I already put my cap code when I applied but I got a new SIM. Now I can’t use the new S...

eSIM Availability

Hello, any news on the esim rollout, would it be available to your PAYG customers? I think you did complete a trial last summer but it all went quiet.

Need to top up my mum's PAYG but not sure how...

Hi...my mum has a PAYG SIM which I got for her in early December. She's currently in the USA but she did use the SIM in the UK before she went. I want to top up for her, as her month's credit is pretty much up. I searched for how to do this and the T...

Can’t excess my account

I’ve been cut off I think but when I try to get on my account it sends a code but I cannot get texts or emails and I’m trying to get on it to pay. I’ve just registered on this app but it won’t accept my password HELP

Hi

Hii am being restricted from viewing some internet content

Upgrade sham

I have been a Three customer for 20 years and my contract ended in August 2022.I have kept the account going without renew. So why now when I'm thinking of an upgrade does Three want to give me a terrible deal on an S22 compared to just going to a c...

Proof of usage & Proof of blacklisting

My phone was stolen in the early hours of 25th December, and in order to make a claim for my insurance, the insurance provider asks me to provide proof of usage documents and proof of blacklisting. I contacted There on live chat and asked for this, a...

Invoice for samsung macbook

Has anyone had any bother getting in invoice number required to claim the samsung macbook. I've been in contact with customer service chat 5 times and each time I was told they would get it sorted and an email would be sent to him. They said it was s...

Account and services

Conversations