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Conversations

Change of contract ownership

We are trying to change ownership of a Three pay monthly account from my wife's name, to my son's now he is 18. Three Customer Support are saying that their system doesn't currently allow this. Has anybody been able to do an ownership change recently...

Bails by Fledgling
  • 2953 Views
  • 3 replies
  • 2 likes

Add on query

I ordered monthly auto pay add-on and canceled it at the end of april, but you still charged me on may. I don't know why, maybe I did the wrong cancel. I don't use any thing on may, could I get my money back? My number ***********. Mod note post titl...

Stone by Fledgling
  • 1281 Views
  • 2 replies
  • 0 likes

Go roam passes

Do the 7 and 14 Day Go Roam Passes have to be used over consecutive days, in other words during a single period of time overseas? Or is it possible to use it over several shorter trips?TIA. 

Pingu by Fledgling
  • 1081 Views
  • 1 replies
  • 0 likes

Add

Can i do recharge again after data finish but not yet expire my last plan..

SHAH0707 by Fledgling
  • 1128 Views
  • 2 replies
  • 0 likes

Set Up Direct Debit, No £5 Discount?

I set up a direct debit for my monthly rolling contract, but have not been given the £5 discount for doing so.I was wondering why. Also, how do I stop the direct debit if the promised discount fails to be applied?Thank you 

Unable to view second account

Been trying to view my upgrade options as my contract is up at the end of this month, live chat states i can view it in the app but there is only my iphone 14 pro max, i have another contract which I cant even see on the app or desktop. Going instore...

When does eu roaming add-on start?

I have a short upcoming trip to France when I will need use of my phone for data, texts and calls.  The online order page for 7 day eu roaming doesn't ask me when I would like the add-on to start.  So does it begin as soon as I hit the "buy" button o...

Herman by Fledgling
  • 2987 Views
  • 2 replies
  • 0 likes