My incoming calls say my phone's off but it's on!

[Sarahb898]

My phone's incoming calls are off but my phone is on 

[JonathanB]

Hi @Sarahb898,

Is this issue still persisting for you? Have you recently changed your number?

I'd first suggest to try switching the phone off and on again, and also switching Airplane/Flight mode on and off.

If that's still not helping, can you give us a little more information?

Is this issue happening at all times, or intermittently/randomly?
Are all numbers unable to call you, or just a specific number, or callers from a particular network?
Can you receive messages and use data okay?
Check if you have a "Do not Disturb" setting on.
Does the message disconnect the caller, or go to Voicemail?
Is this issue only happening in one location, like home or work, or is it wherever you go?

Let me know on the above and that'll hopefully point us in the right direction.

Thanks,
Jonathan