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Conversations

Best solution Apple Ultra 1 mobile data no available

Hi - I’m new to 3. I’ve ported my number across from Vodafone and signed a 12 month plan so I can add my Apple Watch. I was told after setting up the plan I would need to add the smart watch pairing plan but it’s not available. I was told I could con...

Scott_K by Regular
  • 4580 Views
  • 12 replies
  • 0 likes

Comunication

In the last seven days I have been getting calls from supposedly three trying to tell me something about my phone contract & some better deal as I've been a long term customer BUT I am presuming its coming from an Indian style call centre and I strug...

JLP by Fledgling
  • 721 Views
  • 1 replies
  • 0 likes

I can’t make or receive calls

I can’t make or receive calls . Even when  I have the phone right in front if me and call from another phone. My husband also has the same. At least since Thursday. Anyone know how to resolve this? So fat wasted over an hour of my time..  no issue is...

SAK by Fledgling
  • 888 Views
  • 1 replies
  • 1 likes

Voicemail charges

If abroad outside of areas covered by £2 a day charge to use your plan and somebody leaves a message on voicemail is there a charge involved if you don’t access voicemail till you get home

Clive1 by Fledgling
  • 747 Views
  • 1 replies
  • 0 likes

Shocking service

I’m being treated so badly by three. Recently upgraded and because I missed a call , the phone has been blacklisted

Application unsuccessful, no reason why... Twice!

I've attempted to change my contract in April. Did all the checks, had an excellent deal... Immediately said 'unsuccessful' when staff in store attempted to submit my application. I confirmed I knew no reason why this would happen. They encouraged me...

Mckl1259 by Fledgling
  • 1095 Views
  • 1 replies
  • 0 likes

Customer service

Absolutely shocking customer service.. keep getting cut off from calls and online chats feel trapped in a contact and no control over anything. No compensation or benefits to make matters better, apart from asking me of I would like to cancel my cont...

Billing and fraud

I have been overcharged £23 for 6 month! I have contacted 3 customers servise several times but still this problem has not been solved , How can I get any help here?

Ayoub1 by Fledgling
  • 852 Views
  • 2 replies
  • 0 likes

Three fails to provide return instructions and bag

Has anybody else have this problem? I cancelled a mobile broadband contact. Three says aI have to return the broadband hub within 30 days or will be charged about £100. They say instructions will follow and I'll be provided a return bag. This never h...

Lostcat by Fledgling
  • 755 Views
  • 1 replies
  • 0 likes

Totally Embarrassed by store staff and policies

This is the way I was treated and felt, Went to the store with my brother inlaw for a pick up collection, And I was asked if I wanted a sim only deal £10 I agreed as I was already a customer that already pays for 3 contracts for my children which in ...