My3 app not working after update.

[sc1999]

My3 app worked on Friday. I have just downloaded an update, I know big mistake, and now it's not working. Apparently something has gone wrong.

I know that a system update was being done from 18.00 Saturday until 12.00 Sunday but it's now 14.20.

A few more days and my contract is done and I won't care anymore.

[MichaelP]

Hello @JLG9396,

Thanks for sharing this.

We're still actively working on fixing this and hope it will be resolved as soon as possible.

Thanks,
Michael

[Jen14]

Hi,

I still have same issue and yes using iPhone and iMac desktop.

Thanks

[JonathanB]

Thanks @Jen14, we're passing everyone's feedback to our support teams and they're working hard to fix this. Hopefully it won't be too much longer.

JonathanB

[Andy270580]

My 3 app not working i am on samsung s 20 utral

[Jo82]

I also have the same problem can’t access my account either on app or website. So frustrating as contract soon to end so considering moving providers 

[Viclewis13]

Hi I have the same issue and it has been happening for weeks now. Can’t access account on app or through safari. 

[JonathanB]

Hi @sc1999,

I've had a check and there doesn't seem to be a universal issue with accessing the Three App on the current update. When do you see the error, is it when you try to log in to your account?

I'd suggest trying to clear the app's storage, this is usually Settings > Apps > Choose the relevant App > Storage and Cache, then you should be able to clear the saved data.

This often helps when an update seems to be causing a glitch.

Thanks,
Jonathan

[Jen14]

I can’t do this on an iPhone 

[JonathanB]

Hi @Jen14,

The topic you've posted to is quite an old one, so I don't think this will be the same issue. We are looking into some issues with accessing My3 for a small number of customers at the moment though.

Can you tell me a bit more about the issue, are you unable to log in at the moment? Which model of iPhone do you have? Do you have the same issue when trying to login to the Three website using Safari or another browser?

Thanks,
Jonathan

[sc1999 · Accepted solution]

Deleted and reinstalled, now works.