Accounts and services - Get support for Three services

Best solution Switching PAYG plan

Hi, I am on the old PAYG plan and have just seen that the "New PAYG" has packs which are cheaper than the add- ons I currently use. Is there a way to switch plans, as the guy on the chat says I can only keep my number if I switch to a contract, which...

Request to get PAC code from 3

Hi, 14 years of being a three customer I'm looking to leave due to the roaming charges being sneakily reintroduced and my contract ending soon.I've requested a PAC code by texting PAC to 65075 and also called 333 many times, but I didn't get a PAC co...

Three failing to refund

Wife’s iPhone stopped working. Spoke to 3 who advised making a Genius Bar appointment and having the phone assessed (18 months into a 2yr contract). Apple said no life in phone at all, go back to 3. 3 in Basingstoke gave us a piece of paper advising ...

Caffe Nero £1 QR code not working

The weekly £1 coffee at Caffe Nero QR code is not working this week.The staff in my local Caffe Nero said they have had several customers with the same issue today.Will this be fixed or will a new QR code be issued?

Disparity between T&Cs and Go Roam details

Hello,Has anyone else fallen-foul of the clear disparity between Three's 'fair usage' roaming limit of 12GB and the wording of the Go Roam pass which clearly states: "Use your phone like you’re at home for 7 days in 49 European destinations. Share se...

top ups

in the middle of transfering numbers bought a data pack and not going through

Best solution dpd

hi can you advise 3 have arranged for my faulty phone to be collected tommorow by i think dpd and at same time deliver replacement >I forgot to ask will dpd bring a bag to put my faulty phone in it in or will i have to pack it up myself thankyou

One time passcode change default number

I recently opened an account with both home broadband and a pay monthly SIM. Unfortunately the default number for the onetime passcode is the routers when trying to access my Three account on my PC. The only way I can get the code is to remove the SI...

New number

How can I change my number to the new number?

deposit won't be returned to me

this is a long one and i hope it makes sense, today ive spent the best part of 4hours on the phone to customer services. i done this due to a deposit of £350 which was owed to me once 6 payments have been made......now comes the part that three do no...

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