Accounts and services - Get support for Three services

Pay as you go cannot check balance over 3 app and web site

I tried over a week for checking my balance over both 3 app and website but they shown sorry they know the problem and try to fix it, trying to contact 3 agent but they are not helping out at all, only told me to reset password.

Bill paid twice

I've just paid my phone bill of £62 pound but my bank is saying they're taking £124. I need this back to pay other bills so what do I do?

Where have all of the moderators gone?

Where have all the moderators gone? People are asking questions that only someone from 3 can answer and some have been waiting for days.Is it possible that 3 have realised that the 3 community was so late to the party, just take a look at O2's, they...

sasha

sim card not working, i can't top it up

Can I get back an old number?

About 4 years ago, I had a different three PAYG sim card, and used it for 2FA.Unfortunately, I forgot to use it regularly, and it was deactivated after a year or so. I asked customer service at the time if it could be recovered, and they said no, it ...

Best solution Roaming PAYG, possible to add £10 Data Pack while overseas?

My daughter is travelling around SE Asia for two months in Nov/Dec. She won't need her Three PAYG account for the first month (no roaming zones, will be using a local SIM instead) but for the second month she'll be in several Go Roam countries so wil...

Increased Tariffs

Just looking at the new iPhone tariffs for new customers and existing customers and I am slightly confused.Here's why...iPhone 14 Pro 30GB Data - Existing customer £0.00 upfront and £73.00 per monthiPhone 14 Pro 30GB Date - New Customer £70.00 upfron...

Best solution New payg invalid details

I activated my payg sim yesterday. I have been unable to sign in either in the app or online. I keep getting 'Those details aren’t quite right. Have another go.' The details are correct. I can change my password & receive the email link.I have topped...

Proof of barring

Hello,My phone was stolen a few weeks ago and I've been trying to get proof of barring to give to my insurance company. I've been been in touch about 5 times now asking for this. Every time I'm told it'll get to me within 72 hours and, of course, it ...

Best solution How long without making a UK based call

I have a UK monthly sim only contract but am currently away from the uk for an extended period .I am using my included “go-roam” facility to make calls and for data , but obviously these are not directly via the 3 network . Is there a maximum period...

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