My phone was stolen last 31st of August 2024. I have been with Three customer service, both in live chat 10 times and numerous phone calls for the past 4 weeks just to attain this document. They keep on telling me that there is no record of usage in there end which is impossible since I just newly upgraded my plan (sim plus device) last June 2024. I have been using the phone and sim for 2 months and their telling me that there is no proof of usage in their end? Is that possible? I have raised 2 complaints with this matter still they could not give me my proof of usage. Please help, I'm at wit's end with this issue and I can not proceed with my insurance claim. @JonathanB , @KateS
