No ESIM email, now no service.

[Dieard]

Received an iPhone15 from Apple today.

i thought id give the eSIM a go so requested to change my physcial sim from my iphone11.

support have tried 4 times to send me the eSIM email but I’m not receiving. They then said it was a technical issue and could only be resolved in a store (there isn’t any near me).

now my physical sim has been blocked so I don’t have service anymore.

anyone else else having this nightmare issue?

I wish I had just stuck with a SIM card.

[JonathanB]

Hi @Dieard,

Is this issue still ongoing? Did you go back to physical SIM, or receive an eSIM in the end?

If you still need help with this please let me know.

Thanks,
Jonathan

[MS011294]

I am in a similar issue. Can you pls help me

[Shariftx]

Hi

i am having the same problem . My existing sim has stopped working as I have made a request for a new esim but no emails received . I have even deleted the existing sim and made a new request still nothing . Its good that i have setup to divert if phone switched off so incoming are diverted to my Vodafone number . But i need my esim asap to make calls . Can you help ?

[Clever-Trevor]

Hi Jonathan,

Still not resolved. 

I am waiting yet another Physical SIM - ( it that arrives & works then I am fine ) - but so far not so good 

I do feel that if Three send a pre-activated SIM by post - it should work - it seems despite being in pocession of the SIM & knowing the IMEI number etc etc - Three cannot & cant - activate their own SIMS 

What is happening…! ( as no-one knows - all support say is ‘don’t know’ will post new SIM Arrrrrrrrrrr

[Clever-Trevor]

Yep - same here but in reverse…..

They moved me to an esim which I did not request….

They sent me a physical sim which I received the next day - but they cannot get it activated….

 What a mess

[Avondale]

@Dieard 

Have you tried searching this forum for others in a similar position ?