No ESIM email, now no service.

[Dieard]

Received an iPhone15 from Apple today.

i thought id give the eSIM a go so requested to change my physcial sim from my iphone11.

support have tried 4 times to send me the eSIM email but I’m not receiving. They then said it was a technical issue and could only be resolved in a store (there isn’t any near me).

now my physical sim has been blocked so I don’t have service anymore.

anyone else else having this nightmare issue?

I wish I had just stuck with a SIM card.

[Clever-Trevor]

Hi Jonathan,

Still not resolved. 

I am waiting yet another Physical SIM - ( it that arrives & works then I am fine ) - but so far not so good 

I do feel that if Three send a pre-activated SIM by post - it should work - it seems despite being in pocession of the SIM & knowing the IMEI number etc etc - Three cannot & cant - activate their own SIMS 

What is happening…! ( as no-one knows - all support say is ‘don’t know’ will post new SIM Arrrrrrrrrrr

[Clever-Trevor]

Yep - same here but in reverse…..

They moved me to an esim which I did not request….

They sent me a physical sim which I received the next day - but they cannot get it activated….

 What a mess

[Avondale]

@Dieard 

Have you tried searching this forum for others in a similar position ?