No ESIM email, now no service.

[Dieard]

Received an iPhone15 from Apple today.

i thought id give the eSIM a go so requested to change my physcial sim from my iphone11.

support have tried 4 times to send me the eSIM email but I’m not receiving. They then said it was a technical issue and could only be resolved in a store (there isn’t any near me).

now my physical sim has been blocked so I don’t have service anymore.

anyone else else having this nightmare issue?

I wish I had just stuck with a SIM card.

[Gigabit]

I can confirm what @Butterfly said which also resolved it for me. Is is disgraceful that if you don't do this Three don't tell you, or email you to let you know. You just get nothing.