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Can't turn off 5g broadband adult filter

I can't turn off my adult filter because the local 3 store won't accept my ID and I don't own or want a credit card.Why isn't there just a button for it? Like, y'know, every other broadband provider?I completed the credit-check to GET the broadband, ...

SkyGreen by • Fledgling
  • 4529 Views
  • 3 replies
  • 1 likes

Cannot log in to my3

I cannot sign into my3 to manage my account using either PC, Phone (web page) or with the app. The following message keeps appearing "We can’t load part or all of the information right now, please try again or contact helpdesk". I've tried phone call...

roofoz by • Fledgling
  • 1865 Views
  • 1 replies
  • 0 likes

Spend cap not available

I have tried to set a set cap on my three pay as you go app, but can't seem to find the set spend cap option.I have read over the steps again on the three website and searched numerous times, but I couldn't find the 'bills tab' and 'set spend cap' op...

UNABLE TO LOGIN

HiWhenever I try to log in on the Three Website or the App. I receive the following error:Something went wrongWe can’t load part or all of the information right now, please try again or contact helpdesk.Try again | Back to homeerrorUid: 522b42a4-0762...

nilsdj by • Fledgling
  • 8265 Views
  • 10 replies
  • 2 likes

Refunds

My nephew was playing games and managed to find a way to purchase things using my next bill!! How can I have these charges taken away please  

Jcc84 by • Regular
  • 1622 Views
  • 2 replies
  • 0 likes

Issues with re-registering...

I am having issues with registering.  Not sure if I have an email address linked to my account as I used to use my mob number to log in.  I've tried using the email address that is linked to this community page but still no joy.  Any advice appreciat...

Lee by • Fledgling
  • 1369 Views
  • 1 replies
  • 0 likes

Top up problem

So last night I had brought 100 gig of data for £20 and the calls and Wi-Fi had worked for about an hour and now it is not working at all, I tried making a call and it is telling me my account balance is too low but it shouldn’t be as I had only just...

My3 app

The email I used to create this account has been suspend, therefore I cannot log in. What do I do?