No Nero vouchers this morning?

[HarmonyRanger]

Hello, I can't see the Nero voucher this morning. Has this offer ended?

[Blueskies2000]

I don't know why they thought we would prefer them randomly taking away the voucher and replacing it with a weird wheel, where we might not even win something of equal value to the voucher? This sucks, is this a weekly thing, will our cafe nero fate be left up to this ominous wheel every week, or will we return to normalcy? and so if WHEN?? please don't take away this weekly reward because quite frankly it's one of if not only reason I stay with this miserly provider because the quality of service definitely does not speak for itself, all the other offers are quite rubbish and the cafe nero one was a gem amongst tomfoolery. Is this a sick joke? A festive thing? Well it's not funny nor does it put me in the christmas spirit.

Thankyou for your time

[Chris31]

I'm definitely sure that I have posted before on these boards but it seems to have reset (?!).

For anyone looking for the Cafe Nero code for this week, it is in the surprise spin section.

The confusion: 3 being 3 have conflated the weekly Nero code with an additional promotion to win a Cafe Nero for a monetary amount/year's supply of coffee/your drink entirely free.

The mechanic is you spin the wheel and it will either give you a £1 coffee code (if you're 'unlucky') or presumably, if you are lucky you get one of the other coffee prizes.

No idea on whether this offer/spin resets every week and will be a Cafe Nero code, I think the jury is out on that front.

The poor level of communication is about right for 3. Like with the 3G switchoff, the only time I found out they'd done this was:

a) they had done it without any notification via email/letter/text/carrier pigeon and since I had an incompatible phone and only knew when I'd had people asking me why I wasn't picking the phone up. I said I've not had any calls for weeks (I don't get that many calls anyhow). As a network, you hold details of my phone and the specifications, if it doesn't work with VOLTE then it is your duty to say.

c) I had no coverage where there was only 3G previously and finally,

d) where there was 4G coverage, it was even more overloaded than before! Not that that made much of a difference.

[JonathanB]

Hi everyone,

We've noticed quite a lot of posts this morning about the Caffe Nero offer, so we've merged them onto one topic to keep things tidy, and ensure everyone can see the update.

We're sorry for any confusion. Your Caffe Nero code is obtained in the surprise spin section of Three+ this week. We're giving a chance to win other related prizes such as completely free drinks. Check out your Three+ app for more info.

Thanks,
Jonathan

[Bramley86]

I’m sorry but why would anyone prefer a surprise spin where they MIGHT be lucky and get a coffee when previously there was a weekly guaranteed Nero’s code? The surprise spin you suggested gave me 15% off Adidas… can’t imagine many people being happy with this new idea compared to just having a Nero’s code every week!!!

[JonathanB]

Hi @Bramley86,

Did you get the Adidas code on this week's surprise spin which started this morning or last week's?

[Bramley86]

Okay, the surprise spin was on the my codes page. The Nero’s one has just popped up at the top of the main page. Thanks

[Alicat]

I don’t have the surprise spin option ? Where can I find it?

[Luli]

I don’t have the option for this spin, is it supposed to be showing already?

[JonathanB]

Hi @Luli,

Yes it's there now, try refreshing your Three+ top rewards page, or closing and reopening the Three+ app, and it should be at the top of the list of available rewards.

Thanks,
Jonathan