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on 18-11-2024 06:39 AM
Hello, I can't see the Nero voucher this morning. Has this offer ended?
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on 19-11-2024 09:56 AM
Hi everyone,
Just to confirm, the surprise spin offer is replacing the usual £1 Caffe Nero offer for this week only. This will be back to normal next Monday.
Thanks,
Jonathan
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on 18-11-2024 12:59 PM
I'm definitely sure that I have posted before on these boards but it seems to have reset (?!).
For anyone looking for the Cafe Nero code for this week, it is in the surprise spin section.
The confusion: 3 being 3 have conflated the weekly Nero code with an additional promotion to win a Cafe Nero for a monetary amount/year's supply of coffee/your drink entirely free.
The mechanic is you spin the wheel and it will either give you a £1 coffee code (if you're 'unlucky') or presumably, if you are lucky you get one of the other coffee prizes.
No idea on whether this offer/spin resets every week and will be a Cafe Nero code, I think the jury is out on that front.
The poor level of communication is about right for 3. Like with the 3G switchoff, the only time I found out they'd done this was:
a) they had done it without any notification via email/letter/text/carrier pigeon and since I had an incompatible phone and only knew when I'd had people asking me why I wasn't picking the phone up. I said I've not had any calls for weeks (I don't get that many calls anyhow). As a network, you hold details of my phone and the specifications, if it doesn't work with VOLTE then it is your duty to say.
c) I had no coverage where there was only 3G previously and finally,
d) where there was 4G coverage, it was even more overloaded than before! Not that that made much of a difference.
on 18-11-2024 09:37 AM
Hi everyone,
We've noticed quite a lot of posts this morning about the Caffe Nero offer, so we've merged them onto one topic to keep things tidy, and ensure everyone can see the update.
We're sorry for any confusion. Your Caffe Nero code is obtained in the surprise spin section of Three+ this week. We're giving a chance to win other related prizes such as completely free drinks. Check out your Three+ app for more info.
Thanks,
Jonathan
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on 19-11-2024 06:23 AM
Thank you for your help, I won a free drink 🙂
I work in marketing so I get why this has been done - "highlight the offer, it's a benefit that can be changed at any time, etc, etc".
But - just as a bit of feedback - I think the £1 drinks should have stayed where they were with just the competition prizes on the wheel and a "Better luck next time, but click here for your weekly £1 drink offer" if you didn't win.
on 19-11-2024 05:35 PM
Thanks @HarmonyRanger, hope you enjoy the free drink on us 🙂
I've passed your feedback onto the Three+ team.
Thanks,
Jonathan
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on 18-11-2024 10:05 PM
Hi I have logged out and in and still no sign of this wheel- any help and the online chat have no solution accept wait until next week
on 18-11-2024 10:01 AM
I’m sorry but why would anyone prefer a surprise spin where they MIGHT be lucky and get a coffee when previously there was a weekly guaranteed Nero’s code? The surprise spin you suggested gave me 15% off Adidas… can’t imagine many people being happy with this new idea compared to just having a Nero’s code every week!!!
on 18-11-2024 10:08 AM
Hi @Bramley86,
Did you get the Adidas code on this week's surprise spin which started this morning or last week's?
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18-11-2024 10:10 AM - edited 18-11-2024 10:31 AM
Okay, the surprise spin was on the my codes page. The Nero’s one has just popped up at the top of the main page. Thanks
on 19-11-2024 05:25 PM
Thanks @Bramley86, I'm glad to hear it seems to have just been a delay with your app changing over from last week's to this week's offers. I've been advised the Caffe Nero offer should be back to normal next week.
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on 18-11-2024 09:48 AM
I don’t have the surprise spin option ? Where can I find it?