No return labels sent

[TaketheBiscuit]

Hi, I've requested numerous times for a returns label bag etc for my broadband device, I've still not reiceived anything,  now have 3 applied a £105 fee to my account as its over 30 days ago. I have the device ready to return or even collect so will have no choice but to escalate it with relevant legal teams

[KateS]

Hey @TaketheBiscuit,

Welcome to the Three Community.

I'm sorry to hear you've not received the returns packaging as scheduled and can appreciate how worrying this is after receiving the £105 charge for not returning the device.

I'll pop you over a PM with instructions on how to get some further support.

To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".

Thanks,
Kate