Order stuck in submitted

[SlimeRanch]

I put in an order for a contract upgrade on Friday about 1300. Signed the online email, had a fraud call to make sure the order can go ahead. Was told the earliest delivery day for my new device was today, but I haven't had any shipping information yet. I checked the three app and my order says "submitted". Does this mean I'm just still waiting for three to ship or do I need to do something else?

[Bella1]

Hi my order has been stuck at submitted since 28-09-24 keep getting told it’s being passed to logistics did anyone who was in the same situation actually get their order? 

[MissLoobs]

Can I ask what the result of this is? I currently ordered my upgrade online and still no email or confirmation at all and when I check orders it just states submitted. I hate the lack of clarity from three about this issue . 

[Andy81]

Hi did you manage to resolve this? I was given the date of 3-10-24 for my new phone but as of yet I haven’t received any delivery details. I did have an order confirmation but nothing since 

[Alankay]

Have you got your device?

what happened next?

[Millsy58]

I’m in the same boat. Ordered Friday. Fraud call Saturday. Three live chat have raised a ‘stuck order’ form.  Still no email

[JonathanB]

Hi @SlimeRanch,

You may not receive info from DPD till the day of delivery, but you'll usually get at least a few hours notice. Did you receive any more info in the meantime, or have you been in touch with customer services for an update?

Thanks,
Jonathan

[Anonymous]

I think the least you need to do is call customer service. Unsure about the fraud call as you put it,whether you made a call or you were called.When I upgraded last August it was done online and can’t remember any call about fraud or anything else for that matter. I’m sure all is good and today was the earliest day but no harm in checking.