Outdoor hub

[Stefan18]

At the end of my contract with my home broadband wanted to get the external hub but three won’t let me because my signal is good is there a way I can get this on contract if not I would just cancel ??? 

[david6]

I am going through the exact same situation. I've had the indoor hub for 2yrs and it has been unstable. I have had an email from Three saying the local 5G mast is no longer available to them, so I want the outdoor hub. Customer service tell me the indoor signal is still good and there is no coverage for the outdoor hub... what is going on here?!

[PeteG]

Hello, Stefan. 

I don't think there's any specific requirements for getting an outdoor hub, as far as I know they can be chosen, since they are on offer through the website. You could try telling the support team you're having signal issues and would like the outdoor hub to improve that. 

Pete.