My balance hadn't updated after sending 2 text messages in December since the new website required re-registering in November. I contacted 3 by phone today and was told that you get given 2 free text messages, even if you don't top up your credit. This was a surprise as at no time did 3 advise me of this and I can't find anything on their website. I had sent my first text to keep my account active (180 day rule) and as this hadn't registered against my balance resent another one 11 days later. This still hadn't decreased my balance. 3 advised me to send another text, which I did and this did finally make my balance decrease by 15p. Can anyone else confirm if this has happened to them or confirm that the 2 free text messages is monthly or what, as obviously customers may get their accounts/credit suspended.
