Find support on extra Three services, like Three Insurance, Three Pay, My3, Three Business and more.
There are 2 different plans on Pay As You Go. The Pay As You Go plan has been available since 7 July 2013, and the New Pay As You Go plan was launched on 12 March 2020. Each plan has a separate app and support options may differ slightly. To avoid ...
Hi All! My partner has damaged the screen on her mobile phone, and wants to claim through the insurance which she is paying for full cover on a monthly basis.On speaking with staff at our nearest Three store, they advised she would is not covered bec...
Hoping anyone can help me out! I received a text on Friday night saying that I had used 80% of my data leaving me with 5.886G left. I woke up this morning to another text saying I'd used 100% of my data. On my Three app, it says I've still got 3.6G o...
This month's bill was a lot more than usual, and when I looked at it in detail there seem to be a number of picture messages sent from me to my own number. They seem to be particularly associated with another number, so much so that in some cases the...
Currently my SIM is registered by my brother name. I do want to switch its registration into my name keeping the same SIM number. Besides that, I am willing to buy Iphone15 pro max in contract. What should I do to change the registered name into my ...
Hi,I hope that someone may be able to explain the following.I purchased a 10GB PAYG Data Pack which I used without any issues for a month. I was aware that I had to renew the pack after a month otherwise any credits would be lost, however, as there w...
I’m having a complete nightmare trying to upgrade, made worse by unhelpful team members.I currently own an iPhone 7 and last year switched to a business account.I didn’t fully realise I had signed into a 24month data only contract, but that’s fine as...
Last Sunday I posted a new thread entitled"Three staff tell me that I MUST use a gmail address (and no other) to log in using new system"(https://community.three.co.uk/t5/Account-and-services/Three-staff-tell-me-that-I-MUST-use-a-gmail-address-and-no...
Hi I recently took out a new contract with Three but via a third party supplier. Unfortunately they put it through as a new contract rather than as an upgrade which means my existing number wasn’t transferred. I was told to obtain a PAC code then to ...
Hi, I just got this sim and I intended to keep my previous number, I was told to call customer service but I couldn’t get through. I have my PAC number already. Thanks
Hi There, I have been trying to get my phone blacklisted with CEIR on a shared data base for a week now. I have tried contacting your customer service through phone calls and through online chat and nobody seems to be able to help me with this.Please...
