Hi.
I have a PAYG sim, and obviously number, that I've had for well over a decade. In February I went on a Caribbean cruise, travelling via Dublin and with a few days in Miami beforehand. I switched roaming on.
After a day or so in Miami I noticed I could no longer use my data, calls or texts. I wasn't using my phone for anything other than checking Twitter in Miami, but had wifi at my apartment so thought nothing much of it. On the ship I had a wifi plan anyway.
However, when I got back my phone still wasn't working. When I checked my account it said I was suspended. I chatbox'd a Three rep who said it was for 'roaming fraud'. He could give me no other information, such as what I was supposed to have done, and said that the account would be unsuspended after a month. This was incredibly inconvenient.
After a month (so late March) I tried to log into my account again but it wouldn't let me without sending me a verification text. Unfortunately my phone number still wasn't activated so I couldn't get the text.
Today I tried logging into my account again, this time successfully, to see 'No active lines are found', so I chatbox'd with a rep who told me that my number had been deactivated and couldn't be reactivated.
So I have 3 questions I need resolving please.
1. Why was my number deactivated - what was it I did to warrant it?
2. Is it true my number cannot be reactivated?
And the biggy...
3. Does this mean I will have a fraud marker logged with the credit agencies? Because if so I'm going to cause merry mayhem.
In the meantime I've bought 2 new sims. The first was a Three sim, but when I was getting nowhere with my questions I bought one from another company. With a satisfactory resolution to my issues I would consider staying with Three going forward as they've always been fine for me in the past.
I hope you can help, someone. Thanks for reading.
Matt
