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Where has my money gone?????.

What happened to THREE?   Used to be a great network with great customer service.   All long gone.Yesterday I received a message saying my top up failed, due to lack of funds.   I knew I had funds, so I checked on the diabolically bad App….   On the ...

IK1 by • Fledgling
  • 1214 Views
  • 3 replies
  • 0 likes

Billing after cancellation

I terminated my contract in February 2024 and paid the penalty on May 24th.So I thought there would be no payments after June. However, on June 24th, 13.81 pounds was paid from my account to Three. my question is as bellow1. Is my contract still ongo...

hiroshi by • Fledgling
  • 1208 Views
  • 3 replies
  • 0 likes

Top up/data pack not going through

Bought a data pack as previous had expired, now all day I've been without data and when I go onto the app it says "Another action is in progress on your account..." Talking to the chat bot is beyond frustrating as never understands what I'm trying to...

Conormac by • Fledgling
  • 1339 Views
  • 2 replies
  • 0 likes

Says Spend limit hit but never used it

Hi can you help me please, I can't access three pay .. so like buying an app on the Google play store or using boku etc, I tried the chat but it's a robot and just provided a couple of links, one of which said spending limits .. so I clicked on it an...

Contract Cancelled Still being Charged

I cancelled my contracts back in October 2023 - one was for a phone contract, the other for a tablet. I have recently noticed that Three have still been taking money for the tablet contract despite me cancelling, I attempted to call customer service ...

DRiley by • Fledgling
  • 4597 Views
  • 6 replies
  • 0 likes

Scammer using my number?

Hi all, I have received 4-5 calls over the last few weeks from different people and one business saying that I've called them so they're returning my call. I do not know the people so I assume scammers have taken my number and are somehow using it to...

DJChoice by • Fledgling
  • 3446 Views
  • 7 replies
  • 0 likes