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FRAUD AND USELESS CUSTOMER SERVICE

I am using 3 Sim only contact and my monthly contact is £8.00 a month. Unfortunately, instead of taking £8.00 they charge me £42.65 because they are saying I was call on premium number, which is 4409110140095. As far as my knowledge I never dialled a...

Mobile Broadband Contract Cancellation

Good afternoon.I recently contacted Three to ask for my 75 year old mothers mobile broadband contract to be cancelled as she experienced a stroke in May this year and while in hospital she was diagnosed with advanced dementia which has meant that she...

Insurance usage report

Hello,I'm really struggling to get an "insurance usage report" from Three after my phone and sim were stolen abroad. I see there are many other posts about this but what is the best way to get it escalated please? I have provided all the information ...

Does anybody respond to proofs email?

I've been trying to change the surname on my account since April 2022. Nobody ever responds to the proofs email address and the chat people cannot do anything. Can somebody please help me get this sorted?  Mod note - Post title updated as email refer...

Mrlbdx by • Fledgling
  • 3020 Views
  • 7 replies
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Sim failure

Sim failure Changed to Three yesterday SIM failure todayWhat can I do?phone doesn’t work now

JSN by • Fledgling
  • 573 Views
  • 1 replies
  • 0 likes

hi

hi i would like to ask about my new phone insurance please 

ahibaba by • Fledgling
  • 693 Views
  • 2 replies
  • 0 likes

Best solution 12 month data

Hi all,I ordered a free PAYG / prepay 3 SIM.What one off top up/data pack do I choose to get data that does not expire for 12 months?I see a one off 120GB for £20 but it doesn't mention expiry and I am guessing that expires after 1 month?How do I buy...

GSB by • Fledgling
  • 1060 Views
  • 2 replies
  • 0 likes

Ridiculous customer service

Over a week ago, I started having issues with my network. I couldn't call or use data. I connected to WiFi and started a live chat and after waiting in line for over an hour, I finally managed to speak to somebody. I explained my issues and they said...

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