New SIM in phone. Account and my 3 app show no active line. SIm seems to work. Simple PAYG SIM. Unable to top up. Account using old number which has ported to new provider. Been trying to sort out for many attempts with on line chat. They have not solved this yet. Old account and number needs closed, whcih has been yet no progress. Seems like thay are unsure on how to do this. All i want is active line and beable to top and use the phone/SIM !
Help!
