I've had a number of Chats, but continue to be frustrated. None of the online helpers has managed to find a resolution, though most are willing to refund the charges. I have pointed out that this isn't a solution, as there seems to be a generic problem that needs fixing.
I have been able to Roam, as - unlike others who cannot get Data abroad - I have kept £10 Credit in addition to the data auto-renew. Roaming charges (USA, Italy, France & Belgium) have come out of this credit.
Although online, and within the 3 App, Roaming is enabled (PAYG) the 'Include Roaming Allowance' shows 0kb left. This probably explains why I'm being charged. I HAVE NOT EXCEEDED 12Gb! Indeed my total usage the month is 3Gb, and roaming forms a small part of that total.
I managed once to get a Technical Review, but got fobbed off (Case Solved) with a 'you must have been using some other chargeable services!!!! I wish I could point out to them directly that one of those 'chargeable services' was an Online Chat with Three trying to figure out this problem. Ridiculous, and well short of the normally good Support from Three.
Three - you have a problem that needs addressing
