Accounts and services - Get support for Three services

Complaint letter ignored - what next?

I'm not a customer, never have been.H3G set up a [wrong/fraudulent/broken] direct debit against my account.Been trying to retrieve the approx £200 that was taken in a number of transactions.I first raised the issue with Three on 30th June - that's 6...

Live chat not working

The live chat feature is not working and I need to contact a service advisor as I am unable to go to a store or call.I need to follow up on a query.Anyone who can help?

Cancel Contract

Hello, I hope this message finds you well. I wanted to reach out regarding the recent communication about the termination fee associated with my contract. I have come to realize that I unknowingly entered into this contract without fully understandin...

Cannot re-register to 3 app/web services

Hi,I cannot also re-register. Says these details are already registered? 3, can you help with this. I have two numbers/sims, one that I use and another for my wife.Thanks.

Can’t re register to my three app

Hi can’t re register to my three app done everything even forget pw does not work please help need my bill invoice

Cannot pay using three pay

Hi there, recently I have had my credit limit increased after I paid my bill early through debit card. Ever since those two things happened I haven’t been able to make a payment using my mobile number via three pay. I have tried about 10ish different...

Network Issues MK17

I’ve had persistent network issues in the MK17 area for over a month. I get poor signal and little to no data bandwidth and no 4g or 5G signal. I’ve tried to report the issues via live chat, but I get mysteriously cut off once the operative has confi...

Porting Failed been charged 2 tarrifs for 20 months

Had my number for over 10 years and tariff finished Dec 21 so I sorted a new tariff and that started Dec 21 at £33 per month for 24 months. Just sorting bank accounts etc. and noticed £57 a month coming out of an old bank account. So the port never h...

My number 07*********

Hey regarding my this number 07*********

Why has my top-up credit disappeared? Who do I contact to query this?

HiI have a pay as you go SIM card. On two recent occasions, I have topped up (the first time with £10, and just a couple of days ago with £5).Soon after the first top-up, I made a call to a Croatian number (we were in Zagreb at the time). Otherwise, ...

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