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Conversations

Number disconnected during porting process

Hi, have been a Three customer for a couple of years. Was looking for an upgrade but wasn’t a fan of the deals on the Three website so I looked elsewhere and found a new contract on Affordable Mobiles that worked perfectly for what I needed.In the ch...

AIMEEK_B by Fledgling
  • 2764 Views
  • 2 replies
  • 0 likes

In Store Identity Requirement

I've just been into a 3 store to investigate a SIM card connection issue.  It requires a manual connection reset each morning after my phone wakes up.  Store CA suggested a new SIM card.  OK.  But then CA wanted a Govt ID hardcopy eg photo driving li...

CRUMBS by Regular
  • 7954 Views
  • 9 replies
  • 2 likes

Ireland-Daily Roaming Charges

I live in Northern Ireland and cross the border to Republic of Ireland frequently.  Ireland and Isle of Man are exempt from daily roaming charges as per the 3 website but I am now getting a text for £1.67 exc vat when I call a UK number.  It is also ...

John64 by Fledgling
  • 3568 Views
  • 7 replies
  • 1 likes

Overcharging

I am getting charged £2 a day for roaming when I am in the republic of Ireland. I have been with 3 for 12 years and this has always been in my plan. When I check my plan it states that republic of Ireland and isle of man are exempt from these charges...

Fergal by Fledgling
  • 1003 Views
  • 2 replies
  • 0 likes

Data pack disappeared before end date

I bought a 10GB data pack that was activated on the 19th of October. Since switching to the three main app instead of the PAYG app, this was not accurately displayed but I still had data allowance. Since this weekend, my remaining cash credit was use...

Voicemail wont deactivate

Could someone help please, I'm a new 3 customer & have called 4 times now with regards to deactivating my voicemails as I dont use voicemail and I dont want anyone to be able to leave one, haven't even set it up... 3 chat and cust services both advis...

1111dakd by Fledgling
  • 1741 Views
  • 3 replies
  • 0 likes

Reinstating deactivated phone number

Hello! My phone number was deactivated a few days ago for lack of activity (I've been abroad), and I'd like it back if possible as I've had it for 10 years. Is it possible to reinstate it?

tpj500 by Fledgling
  • 1041 Views
  • 1 replies
  • 0 likes

Reregister and losing your mind...

Ok, I've been trying to get into my account, spoken to numerous people, on the phone, chat bot, CS etc and still nowhere. They are calling back tomorrow, all I do is repeat the problem, they get me to jump through hoops and still no luck.I am 70, hav...