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Find support on extra Three services, like Three Insurance, Three Pay, My3, Three Business and more.

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Conversations

Best solution Top up Voucher has only 14 digits

Has anyone had problems with their three top up voucher having only 14 digits. I purchased this at my local shop and the retailer has told me to speak to three as it is an error at their end. I cannot get through to speak to an advisor currently 

Krizzy by Fledgling
  • 22965 Views
  • 21 replies
  • 1 likes

Access to my account

Please I can't switch to my account from the app. Each time I try it and the response I get is there is an errors, we are trying to fix it". This has been happening since two months now 

Andrew75 by Fledgling
  • 820 Views
  • 1 replies
  • 0 likes

Cancel and Return Router?

I'm thinking of cancelling my Three account. Do I still need to send back the 5G router even though it is more than 2 years old?I find the Three support is woeful. Got put in a webchat Q behind 27 others. Tried in the app but it said no one is availa...

quik123 by Fledgling
  • 1167 Views
  • 1 replies
  • 1 likes

Best solution Sim card

I have locked myself out of my sim card and don't have the 8 digit pass code could you please tell me what it is ?

Hacked 4 times

4 times my daughter has had her phone number stolen. we keep getting it back after traveling to the nearest three shop 15 miles away. All accounts in the phone hacked. Someone is ordering an eSIM in her name and changing personal details to do this. ...

Smartwatch pairing plan

Can anyone help?I was recently gifted a Galaxy 7 smartwatch, I have linked it to my phone, however, I am having alot of difficulty setting up the smartwatch pairing plan.The instructions on the Three app say in the Wearable app, open watch settings, ...

Hound by Regular
  • 2770 Views
  • 5 replies
  • 1 likes

Device Plan

I want to settle the outstanding amount for the phone I purchased. The chat option in Three is useless.