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Porting problems

I've swapped over to O2 from Three yesterday, however the porting process hasn't been completed by Three. I can make outgoing calls and texts on my new O2 sim and people who I call see the number I transferred across. However I cannot receive calls a...

IDGIE by Fledgling
  • 769 Views
  • 1 replies
  • 0 likes

Number issues

Hi, I had a Three sim contract and upgraded through Available mobiles and stayed withThree. I contacted Three as I wished to move my Three number to my new Three contract and they did this. When it came to the date my old number was deactivated so I ...

gemmaj13 by Fledgling
  • 732 Views
  • 1 replies
  • 0 likes

£491 for less than 5 seconds of roaming

This week I got a £491 bill for using 80MB abroad. I was well within my allowance, but apparently Three charges £6 per MB in some countries, for every single bit, regardless of your allowance.I didn't check my spending cap before travelling because I...

New Customer - Price in app wrong

Hi,I am a new customer with three, I signed up for a £19/plan with unlimited data. I contacted three yesterday to get an eSim (my contact start date) and was told even though it was my start date I couldn't get a sim yet which alone was strange as I ...

Screenshot_20230725_195701_Drive.jpg Screenshot_20230725_195508_Chrome.jpg
jackis23 by Fledgling
  • 1390 Views
  • 2 replies
  • 1 likes

Best solution Reregistering

Hi, I went to log onto my account on the app and got told to reregister. Entering all my details and hit Register and it does nothing. The same happens on the web page. I am on my iPhone

z750 by Fledgling
  • 819 Views
  • 1 replies
  • 0 likes

Monthly bill privlem

My bill was always on 24th, but I get paid on the 25th, so i manualy paid bill, always a day late. So in May I thought, set up a direct debit to come off after every 25th. So in May and June the debit came off after 25th amd near end of month. Howeve...

cant cancel watch plan

Hi, I am unable to cancel my apple watch plan. I followed the instructions on the website and removed it from my watch app. However I am still being billed for it. I tried talking to a customer service person and sent them the link of the website i t...

caspre12 by Fledgling
  • 1106 Views
  • 1 replies
  • 0 likes

Requesting PAC via text isnt working (leaving 3)

HiRequesting PAC via text message sends back a message:"Sorry but we're struggling to verify your account. Please go to 3.uk/iai for more info" which is a help page how to switch to ThreeIs there a way to request my PAC number from my account page as...

napu by Regular
  • 4714 Views
  • 10 replies
  • 1 likes
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