Payment Taken Twice

[ChinxFaneto]

So I have recently got a upgrade with 3 as my contract has expired but I had to pay a payment which I haven’t paid for yet from my last bill. So I paid for it using my credit card but my 3 account is linked to my Barclays which I normally pay for my monthly bill with that. So today 3 has taken money out of my Barclays account which I have already paid for. So I have got charged twice for my last bill. What will happen??

[SarahC]

Hi @ChinxFaneto 

It sounds as if there has been a bit of a confusion here regarding payments and this will definitely looked into in further detail! I have sent you a private message on the community so that we can find out a bit more and try get this resolved.

Thanks,
SarahC