Plan price increases after adding to basket

[allanlewis]

My plan is expiring and I was offered a deal at £11/mo which suited me. I added this to my basket but it was then shown as costing £18/mo! I have screenshots showing this but uploading images seems to be a faff through this interface.

[Paddiewack]

Speak to customer services on 333 and get them to honour the original offering.

[JonathanB]

Hi @allanlewis,

It's pretty unusual for this to happen, but offers in basket can potentially change price between you saving the deal and completing the order. We wouldn't normally expect this to happen unless there was a delay between adding the offer and checking out.

I'd recommend to get in touch, and the team can check if there's any error, and if the offer you're after is still available or not.

Thanks,
Jonathan