Please Help

fknjc · ‎06-23-2023

whenever I try to access my personal hotspot with my iPad or my laptop, a web tab that says "your adult content filter is off" pops up, and does not allow my other devices to access my personal hotspot.
I turned my adult content filter is off, but the issue prevails. Is this common? How can I solve this? Please help!

GlenSki · ‎06-23-2023

Hi, I can’t help, but I do have exactly the same issue. It started a few days ago, without reason. I have chatted to Three x 3 times about it. They have changed something after my last call as I can now access the hotspot via my laptop, but I still have issues with access from other devices. However, if anyone has the answer, please advise. This is very annoying.

andyharvey · ‎06-24-2023

I also have this problem, started after a renewed my data add on on a PAYG phone. I'm currently roaming in France. Three support didn't help much, they have turned off the adult filter, saying it will take 24 hours to be done. I'll try again tomorrow.

PeteG · ‎06-24-2023

Gosh, that's a strange issue you're all having folks. Are you all on Pay as You Go?

Pete.

GlenSki · ‎07-04-2023

Hi, I'm not on PAYG. This issue started with me 2 weeks ago. I have now had 4 chats and 1 phone conversation with Three. I've had everything from : reset your phone to factory settings; we can't do anything; well, at least you can access the internet from your phone; check with the provider of your iPad. None of these are satisfactory.

Also, I have noticed that even on my phone, I cannot access some sites (deemed to be for over 18s only, wrongly labelled). So the Adult Content Filter is defo turned on somewhere.

I dont have this issue connecting to my Vodaphone hotspot. Only an issue with Three.

GlenSki · ‎07-05-2023

Amazingly, it is all working ok today. Maybe the last conversation with Three prompted them to do something about it.

Thanks to everyone for sharing what you know.

And I’m going to check out RWG too.

andyharvey · ‎06-26-2023

Checked 24 hours after turning off adult content filter, still doesn't work. Think I'll give up with Three I've had so many problems recently. Will switch to RWG mobile, £20 for 200Gb roaming and hotspot included.