Account and services

Find support on extra Three services, like Three Insurance, Three Pay, My3, Three Business and more.

cancel
Showing results for 
Search instead for 
Did you mean: 

Conversations

Best solution Suspected scam

I have just received a call from 020 **** **** from someone pretending to be Three, explaining that due to the merger with Vodafone my sim will be deactivated and needed personal details to be shared to send me a new SIM card. Please, warn your custo...

AG1 by Fledgling
  • 647 Views
  • 1 replies
  • 0 likes

Having an awful time trying to activate a new iPhone...

I found an amazing deal via the BLC website for an iPhone 16 and 150 Gb data for £27 p/m on a two year contract (3 years on phone £19 Phone + £8 contract p/m), but was told in store and via customer support they couldn't match this deal, even though ...

Nickh by Fledgling
  • 762 Views
  • 1 replies
  • 0 likes

Bitdefender

After adding Bitdefender to my account I received a email from 3 to say welcome, but know link in the email.Yes I'm registered with 3, been customer for month and half.Thanks in advance.

Best solution I've been scammed from someone claiming to be from three

I've been scammed by someone claiming to be from three. I received a call offering me a slightly reduced monthly price for 12 months because I've been a long time customer. I wasn't particularly bothered by the reduced price but I went along with it,...

BJC1992 by Fledgling
  • 1613 Views
  • 4 replies
  • 0 likes

Scam Call was recorded.

I received a scam call from 02*********, claiming to be from Three. The woman on the phone claimed she wanted to confirm I was happy with my services. I've heard of scammers often asking "Yes/No" questions while recording the call, and then using voi...

TKC1079 by Fledgling
  • 562 Views
  • 1 replies
  • 0 likes

Tried changing payment date

I've tried changing the payment date on my account to 24th of every month I'm always told its been sorted then the following month it's changed back again this has gone on for 5 months. They then offer a promise to pay on the 24th but this then says ...

Best solution Age verification

Why is there an age filter in my account ? Can you take it off , I had this conversation with you a long time ago , why is it still there ?

Krod123 by Fledgling
  • 1204 Views
  • 3 replies
  • 0 likes

Roaming add on

I want to add on £12 7 day roaming but it doesn’t give option to select start date. I therefore assume that if I buy it today the 7 day period only activates when I land abroad? (I want to buy today - activate from 4th if possible) 

Emmap1 by Fledgling
  • 345 Views
  • 1 replies
  • 0 likes