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Cannot purchase apps with three pay

Hello all, when I try to purchase apps I keep getting an error saying I have used all my spend cap limit when I have not. Spoken to someone at three who says all is ok at three's end and I need to speak to apple. Spoke to someone at apple who says it...

Deleting previous direct debit records

I noticed with SHOCK this evening that all the old bank accounts I'd used to set up direct debits in the past for my Three account were still all saved in my Three account. THERE WAS NO OPTION TO DELETE ANY OF THEM. I don't think this is nice. How ca...

Drtonik by • Fledgling
  • 1637 Views
  • 6 replies
  • 0 likes

Outtage

Hi I am looking for compensation for the outage last week on 3 network.  I, my husband are both vulnerable and to be without being able to contact anyone for over 14 hours was totally unacceptable and scary.  

Hi

Hi I would like to know how am I going to retrieve old statement from Three since I started using the network. 

Lunga by • Fledgling
  • 747 Views
  • 2 replies
  • 0 likes

Name on Three account doesn't match Bank Name

Since when have I needed to have my name on my account match exactly the name on my Bank account!? I'm trying to upgrade and they refuse to do it even though I've had my account in my name "Chris" instead of my full name "Christian"! I've had the acc...

Best solution Fake email?

Hello is this email genuine from three? threediscount@mail.co.uk

jjack by • Fledgling
  • 1102 Views
  • 1 replies
  • 0 likes

eSim activation prompt from Metro T-Mobil

Getting this wierd message to activate e sim on my phone from metro t mobil where as I don't have this company to do anything with my sim . its US  based company. this prompt appears in the settings app and many time even if we cancel it.

Best solution Received OTP code that I didn't ask for

My account was suspended for security and fraud reasons last week on Thursday whilst I was away from home for still unknown reasons. Everything has been restored as of yesterday but today I have received a OTP code in my messages that I didn't ask fo...

Last order

Hi. I bought a Data pack on 25 Jun 2025. Today  my account is finished . Only 5 days have passed

Kon by • Fledgling
  • 517 Views
  • 1 replies
  • 0 likes