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cannot buy a plan

I topped up £10 to my Three account, but I can’t use it to buy the £10 40GB plan. What can I do? I want to pay for the plan using my account balance. 

Prepaid sim £0 balance

I’ve bought a pre-paid pay as you go sim for £15, popped the SIM card in, but the balance is £0. I’ve activated, and it’s been over 2 hours and tried customer support but cannot seem to actually find the help I need or speak to someone. Terrible expe...

lgoggs by • Fledgling
  • 441 Views
  • 2 replies
  • 0 likes

Best solution Account complaint contact customer service

Never have I experienced such terrible customer service, lack of accessibility & lack of transparency. The telephone menu to get customer support is opaque & full of dead ends. Circling is very easy to do & neuro-diverse people are at risk of this in...

J_j_g by • Fledgling
  • 925 Views
  • 3 replies
  • 0 likes

Multi Account Woes

I have 2 accounts owned by me. Following the change to disallow login using the number and enforcing email as the username many moons ago, I found it super difficult to manage both accounts since they were linked to the same email address.  Imagine m...

Absolutely not worth it!

I switched to three over 6 months ago thinking it’s better than lebara, but it absolutely is not. I have an unlimited sim plan worth 30 pounds every month! But absolutely no service in almost all the places. The network is so bad even 4g doesn’t work...

Kay0 by • Regular
  • 1237 Views
  • 6 replies
  • 1 likes

data pack

I purchased a data pack on or about 27th July. it stopped working approx 3/4 days ago. I had an email from you stating I would receive a £10 refund due to a problem. I am unable to purchase another data pack as it states one is still in use ... it is...

kevin37 by • Fledgling
  • 404 Views
  • 2 replies
  • 0 likes

Unknown one off charge

I've been charged £4.17 pm for the last 2 or 3 months as a one off charge. Can't find out what it's for. I'm on a monthly phone contract with a set charge and don't think I've used anything extra. Please tell me what it's for!!Thanks, lena

lenablue by • Fledgling
  • 773 Views
  • 4 replies
  • 0 likes

Very unhappy with three today

i have today logged a complaint to three. I cancelled my broadband at the end of my contract approx 2 months ago. I did this over the telephone. I was told by the lady over the phone that i DID NOT need to return my old 4g router. Nice little surpris...

johno12 by • Fledgling
  • 535 Views
  • 2 replies
  • 1 likes

Insufficient funds

Ive been using ThreePay for some in-app purchases and it been going well with no issues. But yesterday when i tried to top up my game again, it said that “i may need to add insufficient funds to continue using mobile phone billing” although I have en...