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Conversations

cannot buy a plan

I topped up £10 to my Three account, but I can’t use it to buy the £10 40GB plan. What can I do? I want to pay for the plan using my account balance. 

Prepaid sim £0 balance

I’ve bought a pre-paid pay as you go sim for £15, popped the SIM card in, but the balance is £0. I’ve activated, and it’s been over 2 hours and tried customer support but cannot seem to actually find the help I need or speak to someone. Terrible expe...

lgoggs by Fledgling
  • 441 Views
  • 2 replies
  • 0 likes

Best solution Account complaint contact customer service

Never have I experienced such terrible customer service, lack of accessibility & lack of transparency. The telephone menu to get customer support is opaque & full of dead ends. Circling is very easy to do & neuro-diverse people are at risk of this in...

J_j_g by Fledgling
  • 925 Views
  • 3 replies
  • 0 likes

Multi Account Woes

I have 2 accounts owned by me. Following the change to disallow login using the number and enforcing email as the username many moons ago, I found it super difficult to manage both accounts since they were linked to the same email address.  Imagine m...

Absolutely not worth it!

I switched to three over 6 months ago thinking it’s better than lebara, but it absolutely is not. I have an unlimited sim plan worth 30 pounds every month! But absolutely no service in almost all the places. The network is so bad even 4g doesn’t work...

Kay0 by Regular
  • 1237 Views
  • 6 replies
  • 1 likes

data pack

I purchased a data pack on or about 27th July. it stopped working approx 3/4 days ago. I had an email from you stating I would receive a £10 refund due to a problem. I am unable to purchase another data pack as it states one is still in use ... it is...

kevin37 by Fledgling
  • 404 Views
  • 2 replies
  • 0 likes

Unknown one off charge

I've been charged £4.17 pm for the last 2 or 3 months as a one off charge. Can't find out what it's for. I'm on a monthly phone contract with a set charge and don't think I've used anything extra. Please tell me what it's for!!Thanks, lena

lenablue by Fledgling
  • 773 Views
  • 4 replies
  • 0 likes

Very unhappy with three today

i have today logged a complaint to three. I cancelled my broadband at the end of my contract approx 2 months ago. I did this over the telephone. I was told by the lady over the phone that i DID NOT need to return my old 4g router. Nice little surpris...

johno12 by Fledgling
  • 535 Views
  • 2 replies
  • 1 likes

Insufficient funds

Ive been using ThreePay for some in-app purchases and it been going well with no issues. But yesterday when i tried to top up my game again, it said that “i may need to add insufficient funds to continue using mobile phone billing” although I have en...