Find support on extra Three services, like Three Insurance, Three Pay, My3, Three Business and more.
Never have I experienced such terrible customer service, lack of accessibility & lack of transparency. The telephone menu to get customer support is opaque & full of dead ends. Circling is very easy to do & neuro-diverse people are at risk of this in...
I have 2 accounts owned by me. Following the change to disallow login using the number and enforcing email as the username many moons ago, I found it super difficult to manage both accounts since they were linked to the same email address. Imagine m...
I switched to three over 6 months ago thinking it’s better than lebara, but it absolutely is not. I have an unlimited sim plan worth 30 pounds every month! But absolutely no service in almost all the places. The network is so bad even 4g doesn’t work...
I purchased a data pack on or about 27th July. it stopped working approx 3/4 days ago. I had an email from you stating I would receive a £10 refund due to a problem. I am unable to purchase another data pack as it states one is still in use ... it is...
I've been charged £4.17 pm for the last 2 or 3 months as a one off charge. Can't find out what it's for. I'm on a monthly phone contract with a set charge and don't think I've used anything extra. Please tell me what it's for!!Thanks, lena
i have today logged a complaint to three. I cancelled my broadband at the end of my contract approx 2 months ago. I did this over the telephone. I was told by the lady over the phone that i DID NOT need to return my old 4g router. Nice little surpris...
Hi I Need to Change my email address
Ive been using ThreePay for some in-app purchases and it been going well with no issues. But yesterday when i tried to top up my game again, it said that “i may need to add insufficient funds to continue using mobile phone billing” although I have en...
Go Roam doesn’t work, have data but can’t call or make and receive texts! Spoken to Three 5 times and still not sorted. I can see 3000 minutes on my plan but show as “expired” how can it be fixed?
I have received and paid the final bill after leaving Three. I now wish to permanently delete my account information. How do I do this?
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