Problem problems

[Curlysutoo]

 

After a week my number finally works. Now I can’t get on the app. After the service I’ve had so far I need to see what I am actually on and I need to see if I have been credited with the £5 I was promised. I highly doubt it. Really not sure all the hassle has been worth it! 
tried app and desktop. Same error message. 

[JonathanB]

Hi @Curlysutoo,

I'm sorry to hear that your first week with Three has involved all these disruptions. I'd like to make sure that we're doing everything we can to help get this all sorted out. I'll send you a private message to direct you to some colleagues that can look into these issues further for you.

To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".

Thanks,
Jonathan