Proof of usage and barring

[Zulkarnain]

• Dear three complaint team,

                                            I lost my mobile phone on 9th of May, 2023. I called and reported to three customer service team on 12th of May, 2023. Its been more than 17 days. I called them thousands of times to send me the proof of usage and barring. But they are dealing me very unprofessionally. Every time they just tell me wait for 72 hours as our back end team is working on it and after every 72 hours. They again make this same lame excuse of another 72 hours. I am very disturbed and tensed because of such a irresponsible behaviour of three customer care team. I am at the verge of leaving the three network. It was such an awful experience. I still don't know what to do. As my insurance company is asking the proof of usage and barring and its been half a month I am unable to provide them. Kindly help me. This behaviour is unacceptable.

[JonathanB]

Hi @Zulkarnain,

That's really disappointing to hear that you've been waiting all this time for the proof documents. We'll do our best to help get this sorted out for you. I'll send you a private message to direct you to some colleagues that will take ownership of getting this resolved for you.

To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".

Thanks,
JonathanB