Proof of usage and proof barring

[Tejas_Thummar]

Hi there,

I have been asked by my insurance company to provide them with documentation such as "Proof of Usage" and "Proof of Barring"

I have already mailed them the proof of purchase as requested to <email removed as no longer in use> can I know how long does it take to get those documents.

as I have to inform my insurance team to keep the claim status open.

as I can see the forum about the same complaint that they are being ignored for weeks even after the details provided to get the documents.

Can someone from the relevant team help we with that

Thank you.

[JonathanB]

Update, the proofs mail mentioned in this post is no longer in use. proofs@contact.three.co.uk should be used when sending Three proofs or documentation

[charliesammonds]

I am also seemingly unable to get a Proof of Barring from Three. The customer support team is sending me round in circles and is deeply unhelpful when it comes to anything outside of the standard script. 

I would really appreciate further support here - as you can understand filing an insurance claim for a stolen phone is an arduous enough process without Three slowing it down indefinitely. 

[JohnD]

Hey @charliesammonds 

I'm really sorry to hear that you're having problems getting your proof of blacklisting. In case this still isn't resolved I'll send you a PM to get you in touch with some colleagues that can help.

To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".

Thanks,
John

[JonathanB]

Hi @Tejas_Thummar,

Hopefully this has been resolved by the proofs team in the meantime since you posted, but in case you're still waiting for the documents I'll send you a private message to direct you to more help.

To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".

Thanks,
JonathanB

[Batili]

Hello I'm going through the same thing this is very disappointing, I have been on the call and Web chat with three since the 22nd of May trying to get proof of barring and proof of usage they keep saying I'll get it in 72 hours this is very disappointing as I'm considering leaving three because they don't care about their customers.

Highly disappointed

[JonathanB]

Hi @Batili,

I'm sorry to hear you're also facing delays in receiving your proof documents. I've sent a reply to your PM that refers you onto more help.

To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".

Thanks,
JonathanB