Refund due

[Whitefeather]

Hi I am at end of contract and am £205 in credit. After 6 hours of on line chats and phone calls to India. EVERY TIME WITHOUT FAIL I ge to point of giving card details to refund GUES WHAT YES CUT OFF FOR 6 HOURS OVER AND OVER AGAIN

[JonathanB]

Hi @Whitefeather,

I'm sorry to hear about this, it sounds like a really frustrating situation particularly if your calls have dropped in the middle of getting the refund arranged.

I'll send you a PM to get you in touch with an escalated support team and hopefully they can get this sorted out for you.

To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".

Thanks,
Jonathan

[Avondale]

@Whitefeather 

You could ask @JonathanB if he can put you in contact with someone who can resolve your issue. 

[Geluk]

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