Accounts and services - Get support for Three services

Three pay issues

Having a problem with three pay. I last used it in June this year and haven’t been able to use it since. I’ve contacted Three so many times, like so many times. To be told “The credit limit is there and available, no problem their end”. I’m so sick o...

SIM card not working after upgrading

I received my new iPhone 16 pro yesterday and inserted my SIM (same SIM as before as advised by Three team) and I still have no service 36hrs later. I can only use my phone through wifi. Spoken to the Three team twice - both giving different advice. ...

Go Roam in ATWX Data charges but no internet

Hi everyone, I have been in the Caribbeans since October 3rd and had not organised to have data I've been ok not having Internet, not making calls or texts and only connecting to WiFi or hotspots when available. I had a text today saying I had ran ou...

Account

My account has been blocked

three app

i cannot get on my information on three app .. just keeps buffering and will not go any further any suggestions i’ve spoke to chat and they couldn’t help

When I log into 3 to view my account it states "No active lines"

Trying to log into my account to check contract details etc, yet when I log in it states No Active Lines Found. I need to be able to check the account to check contract dates etc. if it can't be resolved I'm leaving 3

Getting an e-mail from 3

I am having to leave 3 because after they shut down 3G my phone couldn't receive their 4G signal. 3 has promised no exit fee from ending my contract (beginning of next month) but I would like to have it in writing in case their computer system still...

Canada- 28 day Go Roam pass ATWX not working but Roam data passport does

While in Canada, the 28 day Go Roam pass ATWX is not working for us - since the 26th of September 2024.The phone is a Samsung Galaxy S21 5G and is, according to three, supposed to work in Canada.Indeed, it does, as I can use it to phone the three tec...

My3 app

Have got an iPhone 6s Plus. All updates have been done. My Three app does not open up when I press ‘my account’ to check my bills etc. 15.8.3 is my current IOS installed version. Any help to rectify this issue will be really helpful.

Need Help to acquire Proof of Usage!!

My phone was stolen last 31st of August 2024. I have been with Three customer service, both in live chat 10 times and numerous phone calls for the past 4 weeks just to attain this document. They keep on telling me that there is no record of usage in ...

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