Refund for the same network local calls

[MHassan]

Recently three was having a system glitch and they were charging the local calls,although I was having unlimited minutes.  I would like to request to refund all the amount that has been charged for the local calls. 

[Anonymous · Accepted solution]

Then you need to speak (or chat) with customer service as this is a discussion forum with no access to your account.

[MHassan]

I tried with no success with the chat 💬 as it always come up to rephrase your concern. It seems their digital chat is not a viable solution as it has limitations and can only assist with predefined scripts. I haven't tried calling them. I will try and hope it will be sorted out.

[MHassan]

Thanks for the suggestion. It really helped. Although they didn't refund the amount but I got the amount topped up as credit balance.