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Refund for the same network local calls

MHassan
Regular

Recently three was having a system glitch and they were charging the local calls,although I was having unlimited minutes.  I would like to request to refund all the amount that has been charged for the local calls. 

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Best solution
Anonymous
Not applicable

Then you need to speak (or chat) with customer service as this is a discussion forum with no access to your account.

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3 REPLIES 3
Best solution
Anonymous
Not applicable

Then you need to speak (or chat) with customer service as this is a discussion forum with no access to your account.

MHassan
Regular

I tried with no success with the chat 💬 as it always come up to rephrase your concern. It seems their digital chat is not a viable solution as it has limitations and can only assist with predefined scripts. I haven't tried calling them. I will try and hope it will be sorted out.

Thanks for the suggestion. It really helped. Although they didn't refund the amount but I got the amount topped up as credit balance.