Refunds

[Jcc84]

• My nephew was playing games and managed to find a way to purchase things using my next bill!! How can I have these charges taken away please 🙏🏿 

[JonathanB]

Hi @Jcc84,

Usually your bill will show a customer services number for the provider of any charge to bill purchases. We'd recommend to contact them in the first instance if disputing the charge. If you're having trouble tracking this info down please let me know.

Thanks,
JonathanB

[sc1999]

Call customer services and see what they can do or have your nephew's pocket money docked.