Accounts and services - Get support for Three services

Account in credit however credit limit not reaet

I have a credit on my account which was given as a gesture of goodwill mainly down to my credit limit for three pay not reset as it should have done along with my billing dates. The credit I have would clear my upcoming bill and possibly my next 2 b...

Overcharged

Absolutely rubbish customer service, Overcharged me for my bill, added on extras onto my account without my consent and when I rang up to query I was told I asked for the extras to be added on when clearly I never did, wouldn’t refund me my money ba...

Data charging while on data pack auto renew

I am on the PAYG 10GB Data pack auto renew. I always top up 10£ a couple of days before it expires.This time I had 11£ credit balance.My pack expired 30-09-24 at 23:00 ,dont know why they did not renew it the same time and i got charged 2,79£ for dat...

Three pay not working

I've had issues with three pay on and off for the past year. It finally seemed to be working fine up until the end of august. At that point it kept saying there was a problem any time i tried to purchase anything on google playstore or even playstati...

Three pay not working?

I moved to sim only a couple of weeks ago, and ever since my threepay doesnt seem to be working despite them changing my spendcap to unlimited. Ive had 2 subscriptions declined in the last week due to this. Are there issues with threepay?, Three Pay

Best solution PAYG random data charges while (Go) Roaming

I’ve had PAYG, with included Roaming (Go Roam) for a few years. Never had any problems but for the past month or so, Three has started randomly charging for data, both in Europe and the USA. I’ve always kept £10 credit, in addition to the normal mont...

Credit Check Default - Missed Payment

Hi,I cancelled my broadband plan in August as i no longer needed it and was told i had a £0 outstanding balance.I received no correspondence after from three that i owed them anything.I have now received a default on my credit score, i contacted thre...

Upgrading with a week left

Hi all,I'm due to renew/upgrade my contract on the 8th (a week from now) and after checking my options I'm still going to be charged £25 just to renew early even now!Do I need to wait until the actual 8th so I'm not paying anything extra or am I goin...

Best solution Change of surname

How long does it take to for your surname to change in your account when you request it? My contract is up in a few weeks and I cannot renew it until the surname on my account matches my new surname with my bank

Motorola G6 - Data but no voice calls

I pay for 5 phones a month, one of which is for my mother-in-law who is 87. Her phone (Motorola G6) is supposedly 4G compatible (I checked last time she came to visit, she lives about 100 miles away) but today, whilst she had data and was able to cal...

Account and services

Conversations