Remove old direct debits from account

[Anonymous]

I switched bank, but it’s still showing my old account number and sort code in the list. Is it possible to remove the old details?

[PeteG]

Hello there. 

Which list are you referring to? 

Pete.

[Anonymous]

The ‘manage direct debits’ in the 3 app

[KateS]

Hey there,

Thanks for confirming. Did you already reach out to our team to change your payment details for your account? Are both Direct Debit details showing on the app? 

Thanks,
Kate