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a month ago
I joined three before 2021 and my account has not changed or been upgraded. Have arrived in Europe and received a rate advice text message telling me that my UK allowance applies here and that I do not need to pay a daily charge. But trying to make a UK call takes me to a pre recorded message telling me that I have reached my spend cap. This has never happened before. Is there a glitch? What can I do? There does not seem a way to raise a ticket. Thanks in advance for any help.
a month ago - last edited a month ago
Perhaps set your spend cap higher ?
I'm not saying that you'll be charged, but that might sort the glitch ???
Also, you could double-check via Live Chat that your credit limit isn't set to £1.
But, perhaps the moderators here might have more insight than me ??
Hope you get it sorted.
4 weeks ago
Hello.
Did you make the calls with the +44 prefix before the number when calling back to the UK?
Pete.
Mod tip! The author of a post can hit 'Accept as Solution', to highlight a reply that helped solved their query.