Roaming - Joined before 2021

[JonnyTech]

I joined three before 2021 and my account has not changed or been upgraded. Have arrived in Europe and received a rate advice text message telling me that my UK allowance applies here and that I do not need to pay a daily charge. But trying to make a UK call takes me to a pre recorded message telling me that I have reached my spend cap. This has never happened before. Is there a glitch? What can I do? There does not seem a way to raise a ticket. Thanks in advance for any help.

[tarantella]

Perhaps set your spend cap higher ? 

I'm not saying that you'll be charged, but that might sort the glitch ???

Also, you could double-check via Live Chat that your credit limit isn't set to £1.

But, perhaps the moderators here might have more insight than me ??

Hope you get it sorted.

[PeteG]

Hello.

Did you make the calls with the +44 prefix before the number when calling back to the UK? 

Pete.