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Roaming - Joined before 2021

JonnyTech
Fledgling

I joined three before 2021 and my account has not changed or been upgraded. Have arrived in Europe and received a rate advice text message telling me that my UK allowance applies here and that I do not need to pay a daily charge. But trying to make a UK call takes me to a pre recorded message telling me that I have reached my spend cap. This has never happened before. Is there a glitch? What can I do? There does not seem a way to raise a ticket. Thanks in advance for any help.

2 REPLIES 2
tarantella
Rising star

Perhaps set your spend cap higher ? 

 

I'm not saying that you'll be charged, but that might sort the glitch ???

 

Also, you could double-check via Live Chat that your credit limit isn't set to £1.

 

But, perhaps the moderators here might have more insight than me ??

 

Hope you get it sorted.

PeteG
Community Support Team
Community Support Team

Hello.

Did you make the calls with the +44 prefix before the number when calling back to the UK? 

Pete.



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