Roaming Vietnam

[Serena]

Hi all I m in Vietnam and I m using my data as normally do when I go abroad. But despite what the web site side about go roam, £5 a day, I have an extra charge of £600 how this is possible. I didn’t call anyone o text anyone. Can someone help? Thanks

[SarahC]

Hi @Serena 

Oh no, I'm sorry to hear about this unexpected charge. Vietnam is included in our Go Roam, so provided you haven't used your mobile for something outwith the Go Roam T&Cs , (such as calls to international special numbers) you should be charged at £5 per day for using your normal allowance. 

We'd need to look into this further for you, so if you haven't already spoken with our Customer Support team, please check your private message and we'll get you in touch with someone who can help.