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Chat history

Hello, how can I retrieve chat history. Did not save at the end of the chat but now need to go have a look. Was told my contract was cancel while it wasn’t.

Katego by • Fledgling
  • 126 Views
  • 1 replies
  • 0 likes

Three Data Protection

I have recently noticed that outbound calls from Three to customers are asking customers for personal details before they can speak, even if it has nothing to do with anything that would need to pass data protection.  I got calls from the networking ...

clivejo by • Established
  • 149 Views
  • 2 replies
  • 1 likes

Best solution Return QR code not arriving

I am one of those people who are wanting to return a device but even after chasing twice I still haven’t had any email with any QR code. Clearly there is an issue with whatever service Three uses to generate these return codes so I don’t understand w...

Struggling to buy a sim online

my order is being cancelled because I need to give ID to an email address.  But to get to the email address I need to contact via phone.  Then I reach an operator who reads out the email address at top speed and with an accent that makes it difficult...

DCR by • Fledgling
  • 169 Views
  • 2 replies
  • 0 likes

Device returned to Three but being charged

I cancelled my Three home broadband contract on 08/10/2025 (within the cancellation period) and posted the device back using the DPD postage label I was sent on 13/10/2025. I received email confirmation of this with a tracking link. The DPD tracking ...

Data auto renewal

I have three PAYG phones and each has the 60GB data pack on auto renewal taken direct from my bank. I received a text from "3" saying one of the renewals (mine) has been cancelled. Tried ringing 333 for advice and all you get are automated responses ...

Robjon by • Fledgling
  • 183 Views
  • 1 replies
  • 0 likes

My money has been took

I topped up last night. It was the 2nd and my data expires on the 12th. I paid £15 for 100 gigs, which it definitely was not it lasted very shortly. Im still waiting.  It says my credit is 15. I got the message but I still haven't actually got it. Pa...