Account and services

Find support on extra Three services, like Three Insurance, Three Pay, My3, Three Business and more.

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Have a Pay As You Go question? Read this first

There are 2 different plans on Pay As You Go. The Pay As You Go plan has been available since 7 July 2013, and the New Pay As You Go plan was launched on 12 March 2020. Each plan has a separate app and support options may differ slightly.   To avoid ...

StephR by Employee
  • 0 replies

Roaming charges whilst in Corfu EU

I have been charged roaming charges whilst traveling to Corfu in the EU. Billing are insisting I was so close to Albania that I will be charge £50 for being outside the EU. I have tried numerous times and have been brushed off totally. A customer wit...

Three Sim Contract cancellation

Hi,  I recently moved to three and I was told that if I wasn't satisfied, I could return within 14 days of receiving my purchase. I got two sims and a broadband, I was thinking of cancelling one of the sim contracts and keep the one other sim and the...

T2023 by Fledgling
  • 7 replies


Hey there, I was wondering if I’d be able to get an extension on my bill this month till next month and I can pay together. I have recently been made redundant and will not have the money to pay my bill till 21/07/2024 can you help me? scam?

I’ve just checked in my junk inbox to find a mail from the subject email address saying I haven’t returned my 5G broadband hub.This was a surprise as I returned the item over a month ago now!Can someone confirm if this is (a) a genuine email and (b) ...

JessopCA by Fledgling
  • 2 replies

3+ registration

Hallo I am unable to register on the 3+app. keep getting a message "Sorry something has gone wrong". I have contacted the assistant but no help at all. I have removed the app and reinstalled it and restarted the phone. I can use the ordinary 3 app. M...

Baz25 by Fledgling
  • 1 replies
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