Account and services

Find support on extra Three services, like Three Insurance, Three Pay, My3, Three Business and more.

cancel
Showing results for 
Search instead for 
Did you mean: 

Conversations

How can i cancel my wrong placed order

i placed a wrong order at 09/12/2025 ,and tried reach the live chat to let them help me to cancel the contract and also the upcoming delivery this afternoon,and then i just got the delivery update at 10:45pm,and live chat they said when the sim is ac...

Sing by Fledgling
  • 208 Views
  • 2 replies
  • 0 likes

Is Roaming included or not?

I'm on an 8GB pay monthly contract started in 2023. I will travel to Panama.Three's site shows that roaming is included or not included based on whether you are on plans: AdvancedLiteValueCompleteBut nowhere on My Account pages about my plan are thes...

Esim QR code never arrived

I've just tried changing my plan to a cheaper one. The transaction went through but I've never received a QR code to activate my esim and it's not in my Spam. How can I get my esim QR code to activate the esim?  

Jm5 by Fledgling
  • 158 Views
  • 1 replies
  • 0 likes

Best solution struggling with auto renew

sorry this might be a dumb question but i’ve checked everywhere on the 3 app and on the website version too and i can’t find anything out about if my plan will auto renew? my contract has 16 months left but my plan expires in exactly a week, i’m not ...