Account and services

Find support on extra Three services, like Three Insurance, Three Pay, My3, Three Business and more.

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Have a Pay As You Go question? Read this first

There are 2 different plans on Pay As You Go. The Pay As You Go plan has been available since 7 July 2013, and the New Pay As You Go plan was launched on 12 March 2020. Each plan has a separate app and support options may differ slightly.   To avoid ...

StephR by Employee
  • 0 replies

Account cancellation and returns issues

Hi, I ordered a 5G Broadband router in July 2023. The router arrived, however I decided to stay with my previous provider. I phoned 3 customer service to cancel my order within the 14 day cancellation period. They said that everything had been proces...

My3 Registration

I cannot seem to register an account with My3 for some reason? I'm registering for a new account and it keeps saying that my email is invalid despite typing it out correctly and it being a working email address. Its very frustrating as I cannot top u...

s_2777 by Fledgling
  • 0 replies


Hello, I cannot change my personal data. I don't speak English so if you have any questions please contact my daughter on 07*** ******

Sylwia by Fledgling
  • 1 replies

Data pack problems

My data pack ran out and I bought £10 of cash credit this morning, 29th November 2023, but by the afternoon there was some problem and when I got home I found I only had 20p of cash credit left. I had used nearly £10? I don't think so! I sent one tex...

My data

Hi I have tried to buy data and make it an add on but now I am being charged minuits and texts so I have tried to change my data into a data pack but my email has changed so it keeps coming up invalid when I try to register 

3 app registration

I am unable to re register for the my3 app as my number is associated with an email that’s assigned to another number. I have tried calling but cannot get through to anyone to assist. Anyone have any ideas how to fix this? 

JD23 by Fledgling
  • 0 replies

My 3 re registration problems

Is anyone else having problems with re registering their My 3 account following upgrade. I have tried a dozen times to re register but keep on getting error message saying that these details already registered???? NOT WORKING

I have had problem with my iphone, I have contacted three mobile by phone twice they told me to get report from iphone re condition and fault, then phoned again to three they told me to send all information to e mail address above, i was told they wo...

Another cant re register

Someone please help me re register on the 3app.It says I'm "already registered" when I try to re register. but I need to "re register" when I try to sign in. As I use unlimited data and a hotspot this is very inconvenient, also my signal has been ter...

dazrich by Fledgling
  • 0 replies
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