SIM card replacement

[zenaali]

I have lost my Sim card abroad and asked for replacement 3 times and did not get it, every time I do online chat they say that the send it to me but i don't receive it.

Last time when i had chat with coustomer service they said that they will send me new number and 1 month pay as Compensation، i have this number for 5 years and i can't change it, its related to my business.

Any advice please?

[PeteG]

Hi there, Zenaali. 

I'm sorry to hear you've lost the SIM and are having such difficulties getting a replacement sorted. It doesn't sound like we've been much help so far. 

I've sent you a PM with some information in the hopes we can get this sorted out for you. 😀

Pete.