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Router returned but Three claims not received

Dear Three Customer ServiceSadly, this seems like a common problem. I note there are several similar threads on the Three Community and numerous comments online about issues with router returns.I won't put the full background here but my experience c...

Three have lost my original number after port gone wrong

So my dad has gone into three for a phone upgrade as he needed a new phone. Goes into three store and the sales rep sells him a complete new deal that he didn't need. He was on a consumer deal now they have sold him a new phone and some other extra l...

Enquiry’s

@three why was I even a £18 monthly sub when I asked for the cheapest plan as a student and there is £10 plan for same days amount

No data roaming in Hungary

My account predates October 2021. I checked in a 3 store last week to see if I could still use my at home allowance whilst in Hungary. The customer assistant said YES no problem. I have now arrived in Hungary and I can’t use my phone. Not even to cal...

Three pay question from new user

Hi, I joined three yesterday and received a pay monthly sim, and have a question about three pay. I tried to make a Three pay purchase through the Google Play Store and also on jeffbet using a "pay by mobile" option and both were declined because of ...

How to add multiple sim cards to one account

How to add multiple sim cards to one account ？This makes it easier to manage my sim and top up my sim.

Safe

I cant turn off safeguard

Can’t make additional device plan payment online

Hi,I have a device plan with three and I want to make additional over payments on an ad hoc basis to this plan.Everytime I try to do this via my account online once I submit the payment I get a error message saying it’s failed.This has happened numer...

Incorrect Multiple texts on allowance for a certain day

I only sent 3 texts to a friend number on a certain day and yet when I checked my allowance it shows I sent 11 when I've sent 3 to this number. Has anyone experienced the same where the amount don't match what was actually physically sent? It usually...

Best solution Can't get PAC code via text or My3

Hi, I need a PAC code to transfer my number, but I can't get it via text (PAC to 65075) or My3 account. When I try to request it online, it just shows "undefined." I also can't access Live Chat to contact customer support. Can someone from Three supp...

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Conversations

Router returned but Three claims not received

Three have lost my original number after port gone wrong

Enquiry’s

No data roaming in Hungary

Three pay question from new user

How to add multiple sim cards to one account

Safe

Can’t make additional device plan payment online

Incorrect Multiple texts on allowance for a certain day

Best solution Can't get PAC code via text or My3