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Have a Pay As You Go question? Read this first

There are 2 different plans on Pay As You Go. The Pay As You Go plan has been available since 7 July 2013, and the New Pay As You Go plan was launched on 12 March 2020. Each plan has a separate app and support options may differ slightly.   To avoid ...

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StephR by Employee
  • 2535 Views
  • 0 replies
  • 9 likes

Charged 5 times for 1 top up

Hi,I was charged 5 times for 1 top up. I contacted customer service through the chat and they told me to email proofs@3mail.com. I emailed them almost 3 weeks ago and have not received a response. Any help would be appreciated.

euge999 by Fledgling
  • 40 Views
  • 0 replies
  • 0 likes

3

Hi, i put £35 to get unlimited data pack add on top-up but still pending?! could you please kindly see this problem and solved or please refund me i will go to get this service somewhere ales..as i need this service urgent. thanks

aziz by Fledgling
  • 67 Views
  • 1 replies
  • 0 likes

Cannot re register

I'm trying to re-register my account by desktop but I keep getting:"Internal Server Error - ReadThe server encountered an internal error or misconfiguration and was unable to complete your request."when I click [Register now] When I try to use the ne...

DavidCT by Fledgling
  • 68 Views
  • 0 replies
  • 0 likes

Best solution Error using the PAC request form

The form on this page: https://www.three.co.uk/support/switching/forms/pac-request-formEvery time I try to use it to port my number I get the message "We are unable to process your request at this time, please try again later."Is there an issue with ...

I can't access my payg account

I've recently been try to access my account over the last few days after discovering a forced move to a new system.I've had to contact the Twitter team multiple times about this as I previously didn't have any email address associated with my account...

Bowdon by Fledgling
  • 66 Views
  • 0 replies
  • 0 likes

PAYG Add-On Still Pending after 2 hours.

How long will it take for my 1 day, unlimited add-on, to go through the system and show in my account. Order ID #202434568AThe money went out instantly, so that side of the system is working (un-surprisingly). Three aren't so crooked as to only grant...

HUAWEI mifi router- can’t configure!

I recently purchased the HUAWEI mifi and it is seemingly working fine, however I would like to log into the app so that I can control the auto-sleep setting (after a while the box turns off.) I have downloaded the ai life soo, and created an account ...

lp15 by Fledgling
  • 45 Views
  • 1 replies
  • 0 likes

Proofs@3mail.com NOT WORKING

COMPLAINT NUMBER - 231127101620630I have sent multiple emails to proofs@3mail.com.But no response. I have tried speaking to complaints and customer support but they are saying that they are not able to do anything without tracking ID. I have emailed ...

ed5551 by Fledgling
  • 74 Views
  • 2 replies
  • 0 likes
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