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Switching plan

My current plan is due to finish next month. I have ordered a new plan, rather than an upgrade. Will I be able to keep my number for current plan?

JW72 by • Fledgling
  • 89 Views
  • 1 replies
  • 0 likes

Best solution "One of our agents has updated your query"

Question: does any know how do I read the query notes for a case.  Context:Three has decided to suspend my number a few days after I switched in and whilst I'm travelling. I can't call or chat to the team dealing with it, and they can't call me (as I...

manarh by • Regular
  • 399 Views
  • 3 replies
  • 0 likes

Best solution Roaming

I am going to Turkey on holiday will be able to use my phone

Addy by • Fledgling
  • 164 Views
  • 2 replies
  • 0 likes

Customer service is shocking

I have been trying to upgrade my phone as my current contract ends in a couple of weeks. I received an email with an offer I liked for a Google Pixel 9 Pro, so I called three to upgrade. I was disconnected before completing the upgrade 3 times, so I ...

Bread by • Fledgling
  • 174 Views
  • 1 replies
  • 0 likes

Best solution paying bill for 2 contract

HI CAN ANYONE HELP I HAVE 2 CONTRACT ONE BROADBAND AND MOBILE PHONE HOW CAN I SEE ON MY 3 APP WHEN PHONE BILL IS DUE IT'S ONLY LETTING ME SEE BROADBAND THANKS 

Direct debit discount

I recently took out a plan for 12GB per month at £6 a month and was told that the plan is £6 a month, so my question is, is my actual cost £1 per month with the direct debit discount of £5? Or did the member of staff who put me on this plan lie to me...

3 sending bills for cancelled lines to Elderly Mum

Hi my Elderly mum keeps on getting billed by 3 even though she has cancelled, there was also a number she did not recognise and we told them to  cancel as not hers..I have called on behalf of her numerous times, they say all cancelled but still not s...

roni by • Fledgling
  • 133 Views
  • 1 replies
  • 0 likes

Purchasing a monthly auto top data-add-on Three

Every time I try to purchase a top-up on Three I get, My card is declined, message. I tried to buy an auto renewal, but I got the same message again. My bank, Natwest state, the reason is because of the bank's security policy, to protect customers fr...