Direct Debits
Why can I not find details of 2 direct debits on Three App for devices I m not using?
Account and services
Find support on extra Three services, like Three Insurance, Three Pay, My3, Three Business and more.
Conversations
Frustration with Account Issues
I am extremely frustrated with my recent experience with 3. A couple of months ago, I reached the end of one of my contracts and made an in-store change. However, I have just discovered that 3 continued to charge me for a tablet that was supposedly i...
Scam call regarding Black Friday
Hi there, I got a phone call from: 070 **** **** it was regarding a Black Friday offer that I’d been preselected for 40% off my current deal. They seemed to have all my details that three would have. I was wondering if this was genuine? It caught m...
No returns package for Broadband contract cancelled in September.
Hi, We cancelled our three contract on 04 September 2024 but we have not since received a returns package to return the device. The address on my account should be the correct address. I waited until the final month to cancel this device I've not use...
Spam/scams
I have recently started getting a lot of spam or scam calls or texts. I've had the same phone number for 25 years without a problem, just the occasional spanner about once a year. Now it's numerous times per week. I block all the numbers but they see...
Account Issues (Error 500)
Hi there. Pay as you go user here.For more than 2 weeks i am not able to access my account. I can login but I cannot see any details of my account.Instead I receive an error “There's an errorWe're fixing it. Please try again soon.Error Code: 500”I ha...
Change of Ownership
My contract with Three as expired but I would like to change of ownership to my name as it is in my ex-wife’s name. What is the easiest way as al seems a bit complicated for some reason?
Scam from 3 pretending to be three beware 0333 338 1001 offering 45% off calls .. ask to reset you p
Scam from 3 pretending to be three beware 0333 338 1001 offering 45% off calls .. ask to reset you password ITS A SCAM. My credit card used in Chicago..natwest fraud squad cancelled my card . Never reset your password over the phone
Calling my insurance
Canceling my phone insurance
Opt out of all marketing calls? I've updated my profile but my preferences are being ignored
I am being pestered at least 2 x per week by 'sales calls'. I don't want them and they are interrupting me and are a real pain. I have opted out of Marketing Preferences on my profile, but they're still happening. What do I do next?
