Split port from EE

[adam190]

I joined Three on the 28/8/25 and immediately requested a port in from my current provider (EE) i received a text to state this would complete on the 1/9/25. Nothing happened on this day untill later that evening, i received a text from Three to state that there had been a technical delay and i may be entitled to compensation.

Since then i have been stuck with a split port. I can make outgoing calls, but incoming calls go to my old provider (EE) as the sim is still active. i also can't send or receive any SMS messages but for some reason Three can message and call me fine. Live chat is absolutely diabolical, i have been told several times the port in is complete (clearly not) and others tell me it will be done tomorrow.

This is not a very good start for Three. i am begining to regret swapping to this network. Can anyone help with this issue? as it seems to be impossible to speak to an actual human being over the phone.

[adam190]

I understand that, the problem is with Three's customer support (non existent). Live chat is the only option I have, and these "agents" have no idea what is going on, it's impossible to speak to a human being. I get told by multiple agents the port is complete, then another agent tells me it will be complete tomorrow (everyday I get told this), which doesn't happen. I have saved all the conversations. I would just like to speak to someone in technical support if that is such a thing at Three.

[Clever-Trevor]

I would never leave EE ( top tier ) for Three …, that was a bad move; you are learning the hared way unfortunately. 
 However, I hope they ( eventually ) fix it for you but you need to give them lots of time. 
Good luck to you