Has anyone else found that the Three Live Chat for support ALWAYS disconnects recently?
Both my partner and I are on Three, and have had a plethora of issues with both our accounts (data cutting out on holiday when limit has not been reached, not been able to register/ log into the Three apps since the server upgrade, etc.) but whenever either of us go on chat, spend ages waiting and then describing our issue, and get halfway through a chat with an advisor, it just suddenly disconnects.
We have done EVERYTHING to try and prevent this - trying to use the in app vs mobile website chat, literally not touching our phones between messages apart from to keep screen unlocked, so it is no issue of navigating away on our end. But every time, the chat disconnects without fail. There is no Chat ID given and the next advisor never has any record of the previous chat and makes us re-explain the issue, which then - of course - promptly disconnects after we have finally explained it all again.
I have no more emotional strength to contact Three despite all the issues that have been ongoing for 3 months now, as no follow up is ever provided and I’ve had to contact them a few times a week to chase up. I’m at my wits end and so is my partner.
Any advice? There is literally no way to report this to Three as the support chat will crash if I try and report it on the support chat haha. We work jobs where we can only really use chat rather than call.
Thanks
