THREE OVERCHARGING ME AGAN

[SSDD]

REQUEST TO ESCALATE COMPLAINT:

YOU HAVE OVERCHARGED ME THIS MONTH, DESPITE MY PREVIOUS COMPLAINT REGARDING ALL THE PREVIOUS COMPLAINTS.

YOU TOLD ME ON THE 2ND DECEMBER THAT YOU WOULD BE CREDITING MY ACCOUNT WITH A GOODWILL GESTURE OF £10. YOU HAVE NOT DONE THAT.

YOU TOLD ME ON THE 4TH DECEMBER THAT YOU HAVE CANCELLED THE NUMBER ENDING IN 1092. YOU HAVE NOT DONE THAT.

INSTEAD YOU CHARGED ME £22.75 - MY BILL SHOULD BE £6.

I HAVE WASTED DAYS NOW TRYING TO RECTIFY YOUR MISTAKES.

SORT THIS OUT AND REFUND MY OVERCHARGES.

[PeteG]

Hello, SSDD.

It's disappointing to hear the agreed actions haven't materialized yet. It's possible that as those dates were so recent, the changes didn't have time to reflect on the bill. 

As this is a customer forum though, no one here has access to your account. I'd recommend speaking to the Complaints Team. You can also view details of the escalation process and complaints code through that link. 

Pete. 

[SSDD]

Considering I started the complaint on the 2nd of December, which gave 10 days before the bill was even due, it does not make sense. I make complaints, but only a few of them ever get a reply. It takes the best part of a full working day to get it sorted on the live chat, and even then, when they promise that it's now sorted, it isn't. Hense this message here.