Accounts and services - Get support for Three services

Smartwatch Pairing Plan issue

I'm having trouble setting up a mobile plan with my Samsung Watch 5 Pro. It keeps on giving me an error with "Smartwatch Pairing isn't available with you plan" message.I do have the Smartwatch Pairing as an add-on to my Unlimited Data Unlimited Minu...

Proof of barring and usage

HelloMy phone has been stolen one week ago and I have been inquiring for proof of barring and proof of usage to go forward with my insurance claim.I have contacted three 5 times!! and I still have yet to receive this information. The customer servic...

Cancelling

I can upgrade from tomorrow as its 30 days before contract end date, but im thinking of moving to a new provider, it might be me being a bit thick but i dont understand the cancellation process, can I tell 3 im cancelling tomorrow and not get charged...

Requesting PAC code from 3

Hi, Iafter 10+ years of being a three customer I'm looking to leave due to the roaming charges being sneakily reintroduced. I've requested a PAC code from the support team 3 or 4 times but I never actually get the code sent to me. The support staff r...

International calls

I'm failing to make international calls but I have that package of unlimited international calls

Hi how do I get my mobile phone app on to iphone 7 so I can see my data usage.

I want to get the right My3App for my iphone 7 and download it but I don't seem to get the right one. I had this App when I had an Android phone so I could check my data usage and bills why can't I download the same app to apple iphone it seems to g...

Password

Can’t get password reset messages

Internet charges

I’ve received a message from three to say I have been charged £60.44 for internet charges I’m pay as you go?

Horrible Three to loyal customers

So yet again every time I ring this horrible company they never answer my query, instead they reiterate the same old three rubbish that I am sick of. Cannot wait to leave this horrible, poor company that treats its loyal customers like idiots by over...

Using phone to open gate entrance at work

Like several staff at work we have a number touring to gain access to remote gate opening.I have the correct number and itvseems there is a block further down the process.The phone dials the correct number but it says the PIN is invalid.I've tried se...

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