Accounts and services - Get support for Three services

Can I cancel a contract without logging in first?

I want to cancel my contract so I can make a new account and get a new contract, but I can't login due to to a forgotten password, no way of accessing the email it's connected to and being unable to reset the password using the three number because t...

New number

New number asap

Roaming (in Romania)

Hi,When I made this monthly subscription to Three, one of Three employees told me that outside the UK I will be charged £2 for each day I use these services. (In romania)I stayed 14days, that means £28, but now in my app is more then £34... I specify...

Best solution Delayed delivery, still paying

So, I upgraded yesterday via the app. All said next day delivery, if ordered before 8pm. I completed the order in the morning. Just double checked my confirmation email, to see that the delivery date is for the 26th October. My new contract begins on...

NM

Does three have Family plans with Data gifting?

Lost SIM card

I’ve had to use an O2 SIM in my phone when I’ve been staying with family where Three has no signal. I’ve come to get my Three SIM to put it back in my phone and it’s gone! I can’t find it anywhere. How do I replace this and do I have to pay to have i...

How do i cancel and Add On?

hi there. I've been going around in a loop on the website trying to find out where on earth i cancel an add on, any ideas? I clicked the wrong one and my new £35 one is due to start tomorrow (Tuesday) and i only wanted the £15 add on so i'd like to c...

Is it possible to retreive a deactivated number?

Hi all, I was wondering if it is possible to reactivate an old mobile number that belonged to me? In March 2022 I got a new mobile number, all was well and I didn't think anything of it. Then, in July I upgraded my contract and got a new telephone, w...

Problem cancelling add on

I am having the problem in cancelling add on which is charging 20 pounds a day and would continue charging 20 pound every day for 14 days in my understanding . I want to cancel it but I am unable to do that through app. It’s too frustrating

Roaming - can make calls in Australia, but can't connect to internet

Hi all,I arrived in Australia 24 hours ago. My sim picked up a local network, and I have made a long call to the UK, but for some reason it won't connect to the internet, which is limiting my communication here. Can anyone offer any advice on how to ...

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