Tara Arnold

[Tarajane73]

Up until 2 months ago I was using the three-pay allowance fine it was brilliant it really helped me out the second half of the month and then it just stopped three have checked everything up to my spend cap we have exhausted all options can't think of anything else can you it's not my account it's not my credit it's not my s spend cap

[JonathanB]

Hi @Tarajane73,

Did you manage to find a solution to this in the meantime since posting? Please let us know if you still need help with this.

In terms of Three Pay, there's an "Actual Credit Limit" which is separate from the spend limit you can amend, and can only be viewed on our internal systems rather than the App or your online account. It sounds like you've asked customer services to check that out for you already though.

There's also a £40 per transaction limit, and £240 per month, these are regulatory limits so we can't amend those.

Other than that, did you perhaps miss an OTP code or link to authorise a transaction? I've seen occasional situations where text inboxes can incorrectly treat legitimate messages as spam, so it may be worth checking your spam/junk section of your messages app.

Thanks,
Jonathan

[Tarajane73]

No my love still have no idea they have tried and kept everything as far as I know I get fined it took a bit of time to explain to them what I was on about and that I wasn't just on about pay as you go I'm a pay monthly maybe the particular colleagues weren't as" genned "up on it as they would need to be maybe?

you've made me wonder but I have  tried and dried and tried removed everything put it back again deleted and reinstalled everything and running out of ideas

[JonathanB]

Hi @Tarajane73,

Sorry for the delay in coming back to you, have you started a new bill cycle since you were last in touch with the team? Did the issue get resolved or are you still unable to use Three Pay?

Thanks,
Jonathan

[JadeF]

How strange @Tarajane73 

If you pop over to our Customer support team, they'll be able to access your account information to look into this for you. 

Thanks, Jade

[Tarajane73]

I have  tried and dried but maybe the particular colleagues weren't as  aware of it as some people possibly are maybe as I did really deeply explain what I was on about but they have all been wonderful I would like to say they've been over backwards through trying help me I have no negative comments about anyone that has helped me as they really reply with the knowledge they had