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barring document needed urgently !!!

My phone got stolen and I'm in urgent need of proof of barring to claim from my insurance company. Despite reaching out to your customer service team several times, I still haven't received the necessary document. Every time I follow up, I'm given th...

Fraudulent contracts in my name

Hi all I have received notice from credit agencies and bank that 5 new contracts have been set up in my name!. On calling THREE they are unable to use the reference numbers attached to the new direct debit mandates. These numbers are written by THREE...

Coburn01 by • Fledgling
  • 1788 Views
  • 2 replies
  • 1 likes

Best solution How do I stop promotional SMS messages from Three?

I don't mind the occasional promotional message, but it is not unusual to receive several messages from Three each day. Please can somebody tell me where/how/if it is even possible to stop these? Where do I opt out? Thanks.John

Skywaves by • Fledgling
  • 4784 Views
  • 5 replies
  • 0 likes

Very very poor Customer service

Three need to start prioritising their customer over the share holders profits, as you can't make any profit without customers. Outsourcing the customer service function to India is a massive mistake. Every call I've made has never resulted in a conc...

bill clarification

I have recently switched to three. I wanted to retain my old number. I was given a new sim and was told that it will be activated after 24 hours and my old sim will lose its signal. It did not happen. after a few days of waiting, I was finally switch...

Police liaison email

Hi, How do the Police go about sending a Data Protection Authorisation form to three to get information about an account? Is there an email address or team I can speak to?Tried calling and webchat, no one seemed to know or understand my request.Thank...

Smartwatch Pairing Plan issue

I'm having trouble setting up a mobile plan with my Samsung Watch 5 Pro.  It keeps on giving me an error with "Smartwatch Pairing isn't available with you plan" message.I do have the Smartwatch Pairing as an add-on to my Unlimited Data Unlimited Minu...

Darkstar by • Regular
  • 10575 Views
  • 16 replies
  • 0 likes

Proof of barring and usage

HelloMy phone has been stolen  one week ago and I have been inquiring for proof of barring and proof of usage to go forward with my insurance claim.I have contacted three 5 times!! and I still have yet to receive this information. The customer servic...