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Very very poor Customer service

Three need to start prioritising their customer over the share holders profits, as you can't make any profit without customers. Outsourcing the customer service function to India is a massive mistake. Every call I've made has never resulted in a conc...

bill clarification

I have recently switched to three. I wanted to retain my old number. I was given a new sim and was told that it will be activated after 24 hours and my old sim will lose its signal. It did not happen. after a few days of waiting, I was finally switch...

Police liaison email

Hi, How do the Police go about sending a Data Protection Authorisation form to three to get information about an account? Is there an email address or team I can speak to?Tried calling and webchat, no one seemed to know or understand my request.Thank...

Smartwatch Pairing Plan issue

I'm having trouble setting up a mobile plan with my Samsung Watch 5 Pro.  It keeps on giving me an error with "Smartwatch Pairing isn't available with you plan" message.I do have the Smartwatch Pairing as an add-on to my Unlimited Data Unlimited Minu...

Darkstar by • Regular
  • 10511 Views
  • 16 replies
  • 0 likes

Proof of barring and usage

HelloMy phone has been stolen  one week ago and I have been inquiring for proof of barring and proof of usage to go forward with my insurance claim.I have contacted three 5 times!! and I still have yet to receive this information. The customer servic...

Cancelling

I can upgrade from tomorrow as its 30 days before contract end date, but im thinking of moving to a new provider, it might be me being a bit thick but i dont understand the cancellation process, can I tell 3 im cancelling tomorrow and not get charged...

ryy22 by • Fledgling
  • 2998 Views
  • 3 replies
  • 0 likes

Requesting PAC code from 3

Hi, Iafter 10+ years of being a three customer I'm looking to leave due to the roaming charges being sneakily reintroduced. I've requested a PAC code from the support team 3 or 4 times but I never actually get the code sent to me. The support staff r...

rossdog by • Fledgling
  • 3221 Views
  • 3 replies
  • 2 likes