Text saying missed call from three

[Robti]

Had a couple of text messages saying from three but nothing on call logs, is this legit

From Three: 2 missed call(s):

447377656421 (1) 2024-10-15 14:04

447377656421 (1) 2024-10-15 14:08

Press 'call' to return the call.

[JonathanB · Accepted solution]

Hi @Robti,

It sounds like a missed call alert. If you were out of coverage, or your phone was switched off when someone tried to call, that'll be why your phone's call log doesn't have a record of the missed calls, but we send these by text to let you know someone tried to get in touch.

You can switch missed call alerts on and off, from your Voicemail service by dialling 123, then it's option 5 on the main menu.

Thanks,
Jonathan

[Jimosullivan196]

No calls getting through or showing on phone 

[JadeF]

Hello @Jimosullivan196 

Welcome to the Three Community page. 

Following an issue affecting voice calls yesterday, services have almost returned to normal overnight. Our monitoring has picked up an issue with calls connected via WiFI which we are investigating urgently. 

Today, we also expect to see an additional impact on our service due to Storm Éowyn in some areas. We have already deployed extra engineering resources and planning for these areas, so we can bring sites that are impacted back online as soon as it is safe to do so. A normal volume of 999 calls were connected yesterday and our monitoring confirms the service is working fully this morning.  

We continue to investigate the small number of reports that we received about 999 call failures. We apologise sincerely for the inconvenience caused by the issues on our voice network.

Thanks, Jade

[Robti]

Thanks will wait to see if they call back, but will check my settings