Home

Account and services

Find support on extra Three services, like Three Insurance, Three Pay, My3, Three Business and more.

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Conversations

Start a conversation

Sim replacement

Is three down as it said it was doing maintenance ages ago and now the site won’t load. Need to replace my rain on my3 but can’t log in. This is very bad as I can’t sign in to any emails or make/receive calls to bank or people

Absolutely ridiculous

I’ve had enough now. I am a new three customer who has been trying to register for an account for over two weeks now, before any mods reply and advise me to contact customer services via 333 or live chat I have OBVIOUSLY done this numerous times. Whe...

Nm007 by • Fledgling
  • 3565 Views
  • 5 replies
  • 0 likes

Best solution SIM 200MB lifetime stopped

My data SIM was provided with a 200MB lifetime package. This has stopped working. Calls to help centre have not understood or given response to resolve.how do I get the data re-instated?I understand changes to packages offered were made 19 May 2022 b...

Requesting addon cancellation

Hello, I'd like to be contacted by 3 to cancel my addon. Your app is fundamentally broken, and I thought I had cancelled it 3 months ago. Therefore I'd like an addon refund for this month as well for the trickery employed by 3 to keep me paying.

om_ag by • Fledgling
  • 2794 Views
  • 4 replies
  • 0 likes

Can you make regular device overpayments?

I've recently upgrade 2 of the 3 handset contracts and I have moved from the legacy contracts (1 payment) to the new device and airtime payments (2 payments per contract). I was wondering as I've come across a webpage from Three that states you can m...

stubbsey by • Fledgling
  • 2793 Views
  • 3 replies
  • 0 likes

Requested proof of usage

I requested proof of usage for my insurance claim for my lost device I requested it on 9th of January at first the agents told I will get it within 72 hours after 72 hours I contacted them the agent told me recently they changed the waiting time from...