Three Mobile Network promotion team?

[Stouline]

I have recently received calls for a very attractive promotion from this number 02** *** **** ( claiming to be the promotion team) and would like to check if it is a scam or genuine number please?

Offer is for a new phone and renewal of my contract for 2 years.

Moderator note, number removed for customer protection. Three don't use 02 landline codes to call our customers

[JonathanB]

Hi @Yasir,

That's not from Three. Our emails will be from three.co.uk or a subdomain such as contact.three.co.uk.

We don't actually trade as 3G, our company is Hutchison 3G UK Ltd, but we trade as "Three" or "Three UK" so you wouldn't see us refer to ourselves as 3G mobile or any variation on that.

Thanks,
Jonathan

[leutnerp]

I've receive this "Christmas Promotion" From a Phone call and subsequent email.

We Have a Great Deal For You,

We are running a Christmas promotion of the latest mobile phones. With low line rents. This offer is only available to the Promotional Department of Three Mobile


Product:

Apple iPhone 15 Pro Max (256GB)

Network:

Three Network

Line Rent:

£18.00 per month

Tariff Plan:

Every Month Unlimited Calls, Unlimited Texts, Unlimited Internet Data, 500 International Calling Minutes, Insurance Covered, Nano Sim, 5G Boosted Sim .

Duration of Contract:

24 Months

We simply update your previous contract if you are already under contract. As an example, we will pay all of your remaining bills on your behalf, and you will only be responsible for your new contract; you will not be responsible for any of your previous contracts. When your Parcel arrives at your doorstep, it contains all of the details you need in written form.

Security Deposit:

There is a one-time Security fee that lies between £30.00 which is fully refundable. After you receive the Parcel, the payment will be refunded to your bank account within 48 hours.

Network Details:

FYI, we have authorization from all of the major networks.

If you want to keep your same number and network, we will provide you with the same number and network, and if you want to change your number and network, we will simply change your number and network and pay all of your previous remaining bills on your behalf.

More Information About "Phone Contract":

When you receive your package at your door, you will also receive two written documents: one is a welcome letter from the Three Mobile, and the second is a termination letter that explicitly states that we will cover all remaining bills and you will only be responsible for your new contract. Following that, you have a 15-day trial period before receiving your first monthly bill.

Have Any Questions?

Can we help you with anything else? If you need any help or support with your products or services, Contact us at:

Direct Line: +44 02********* Moderator note - Phone number removed, not a genuine Three contact number

Kind regards,

Three Mobile Sales & Promotion Department

Green Park. 450 Longwater Avenue. Reading. RG2 6GF




HELP & SUPPORT
Choose from a range of accessories for your new phone

[JonathanB]

Hi @leutnerp,

Yeah this is not genuine for a number of reasons. I'm not going to provide prospective fraudsters with a step by step on how to write better scam emails though. Here's info on fraud and scams to watch out for.

We don't trade as Three Mobile, we're Three UK, or Hutchison 3G UK Ltd. Sometimes 3rd party dealers will use misleading language to give the impression they're directly from your provider without outright lying about who they are, but this "Three Mobile" has given our actual head office address, so this looks like it's a full blown fraud.

Thanks,
Jonathan

[sc1999]

As you are not requesting advice as to the veracity of this deal, I can only assume that you are trying to flog phones here. Please GO AWAY.

[Stouline]

Thanks I’ll do the necessary actions tomorrow but for now I have blocked my card and no money was taken.

They are still sending email saying that my new phone will arrive tomorrow. I’m still wondering could they be a small phone operator that Three is commissioning to upgrade clients so they don’t have to deal with it. 

[sc1999]

Please let us know what happens; did a phone arrive?

The author of a post can hit 'Accept as Solution', to highlight a reply that helped solved their query.

[Stouline]

Hi Superstar,

Guess what? The phone just arrived from DPD but not the exact model haha. 
This morning I called Three and my bank anyway so I should be ok but I’ll just see how far these people are going when they phone me back to activate the sim or whatever. I’ll ultimately send the phone back but they are quite convincing. The phone IMEI is ok.

[JonathanB]

Hi @Stouline,

The scenario you've been facing does sound a lot like what we describe here: Mobile phone contract fraud (three.co.uk)

There's been cases of fraud where criminals impersonate a sales team, collect the details needed to place an order online for a different phone than discussed. Then follow up, acknowledging the "mistake" and arranging for the phone to be picked up or sent on to another address.

Particularly with the incorrect phone delivered, and the confusion over whether you were talking to Three or a 3rd party on the initial cold call this does seems similar. Did our team confirm they could see an upgrade, or any new contract taken out in your details?

Thanks,
Jonathan

[Stouline]

Thanks for the link.

It’s not exactly the same scenario but still too far fetched. In my case they didn’t call saying it’s the wrong phone I had to tel them. The. They didn’t ask me to send to an address but said they will arrange collection and finally no upfront money was paid. 
I told them I want to delete this offer and they are scam people he took his time to say no with loads of explanation and even told me to phone Three to ask them to confirm they work with their service provider Reward Mobile. But that if I want to cancel it’s not a prob. So he will call back today to get my final word.

It’s definitely a NO go for me now, but wanted to face them and call them out on it.

[homasabett]

the same exact thing happened to us, incredibly cheap price and they said this was because we are long term customers, me and my father both got sent iPhone 14 pluses and it got collected the next day but our phones didn't arrive. we contacted three and are figuring out a way. its crazy how advance these scams have gotten, I even rang a three agent and she said the phones were on the way, its ridiculous and you don't know who to believe..