What I liked about Three Pay is I could pay all in one go for my subscriptions for Spotify, Apple and Netflix, etc along with my phone bill.
Since they updated their website and systems, it has not been working for me. I have had cases open with Boku as they are the provider for the Netflix and Spotify services and a different provider with Apple. All transactions failed due to insufficient funds on your mobile subscription. Now bearing in mind, the total of all these subscriptions reaches up to £38. They all advised the issue lies with the mobile provider. So then I reached out to Three.... lost count how many times I have been in touch.
My credit limit with Three is £332. Bill has been paid in full, nothing outstanding, spend cap and limit all fine (numerous operators checked). We have attempted the following (via Live Chat):
- Suspended all my services and re-activated them again - Work? No.
- Troubleshooting - they asked if my iPhone was up to date with newest software, I said no, but surely this wouldn't affect Three Pay. They insisted that could solve the problem, so I updated my phone, and low and behold that didn't work either.
- Limit increased - this was also attempted. No joy.
- Three also insisted that there is no issue on their end and it's the other providers. When I requested to be transferred to the Three Pay department or Services department - whichever sorta thing. Operators either completely ignored my request or ended the chat. I did have a good few operators who helped the best they could.
- Questions I have asked: Are transactions blocked on my account? No. Are the attempted transactions coming through on your end? They said no. What is the problem? Operators were unable to figure it out.
Finally, got somewhere where one operator has reported it to the relevant team and they will investigate this case. Received case reference, I don't have an ETA on the matter. But relieved it is somewhat being handled.
I will share under this post with an update! Seen another few people have the same problem and get no where, so let's hope we find out together what this issue is!
