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Paying for extra contact I don’t have

I upgraded my  2 daughters phones to contract phones as they was on a Sim only deal and needed new mobiles.  one of my daughters kept her old number. I’m now being charged for 3 phones when I only have two. I’ve tried to explain to three but they don...

Cowper by • Fledgling
  • 1588 Views
  • 1 replies
  • 0 likes

Missing 30gig

I've only received 30G ony plan and the sim I bought it says 60G I don't understand when o2 offer like90G and have better cover on my arse why I bother I'm so stressed please help 

Possible Identity Theft scam

Today I received a call from someone claiming to be from Three, offering to sign me up for a 45% discount on my bills. I went along with it, being careful not to supply information like bank account details. The caller didn't need this information as...

I can't change the account details

Hi there, I rang he other day to change the direct debit details as my dad had originally opened this account. The gentleman changed the direct debit detail but said he couldn't help me change the email address and password, I had to do this online. ...

K_T by • Fledgling
  • 1455 Views
  • 1 replies
  • 1 likes

Add ons problems

Hello, since January 16, 2024, I have a problem with the purchase and extension of adds ons for Pay As You Go (it shows £0 for the date, packages, the transaction is not possible), on January 17, 2024, I reported a problem at the three store in Norwi...

Move existing number to a new plan

I have a plan, with 3, that my wife used. She bought a new plan and got given a new number.What do we need to do in order to move the old number to the new plan?Just get a PAC and proceed that way?Thank you

alexon3 by • Fledgling
  • 1628 Views
  • 1 replies
  • 0 likes

Three apps

hi im new in three i buy 10£ 60gb pack monthly but when i log in three app’s always showing account was closed but I talk in coustomer service they told me your account was active but I can’t see my use’s anything please help 

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